VPN Privacy VPN Review

With technical services like VPNs, it’s really important that they have great customer service.

Whether it’s help paying your bill or connecting to a server, you’re going to want to make sure that they have a reliable customer service team that’s going to make you their number one priority.

24/7 Support?

This is the absolute most important thing to look for when checking out a company’s customer service.

VPNs serve users all over the world, so you want to make sure that you can get prompt support and customer service no matter what time zone you’re in.

It’s difficult to say whether or not VPN Privacy has 24/7 customer service – it’s not indicated anywhere on their website, and the response times during my support test really varied a lot.

I’m going to lean towards no though, just because one of my inquiries didn’t receive a response in over 24 hours.

Channels

The more ways you’re able to get in touch with customer service, the better your chances are of receiving prompt attention.

Most companies offer at least e-mail support, and the best ones have a live chat feature and phone support.

VPN Privacy only has e-mail support, and it’s not a form on their website either.

Rather than using an integrated support feature, you have to send them an e-mail through your own e-mail account with the address provided on their page.

Customer Support Test

Since VPN Privacy’s web site was a little unclear as to how often their customer service was available, I decided to put them to the test and see for myself how quickly they responded to inquiries.

I made sure to contact them once during peak business hours, and once in the middle of the night (at least in my time zone), to see how their response times varied.

E-mail Support Test #1-Saturday/12:36 a.m.

I sent my first service inquiry in the middle of the night, asking some questions about VPN Privacy’s service terms. I was pleasantly surprised by how quickly I got a response – in less than 3 hours!

Not only that, but they did a great job of answering my questions polite and succinctly.

Result: 2 hours 51 minutes

E-mail Support Test #2-Saturday/2:57 p.m.

I sent my second inquiry to VPN Privacy in the middle of the afternoon, curious to see how quickly they responded. Unfortunately, I didn’t get a response until almost 12 hours later.

Result: 11 hours 47 minutes

VPN Privacy has helpful service representatives, but it seems to me that their customer service isn’t 24/7, which may make it difficult for people experiencing technical problems to get support.

This coupled with the fact that you can only reach them by e-mail really limits your options.

Now that we’ve covered VPN Privacy’s features and customer service, it’s time to take a look at their connection’s speed.

The fastest VPNs are no doubt the best, because they allow you to do all of your usual online activity with the security of their encryption.

I ran two speed tests, one with my usual browser connection, and the other with the VPN, to see how the speeds compared.

Without VPN Privacy

With VPN Privacy

As you can see, the connection with the VPN was a bit slower here.

Not enough to make a huge difference in what I did online, but with someone who frequently does a lot of streaming, it may be a bit more noticeable.

With VPNs, security is the name of the game. You’re paying them your hard-earned money, so make sure they’re worth every penny, especially when it comes to your security.

With encryption, there are two types that are used:  128- and 256-bit, the latter being the more secure of the two.

While both are extremely strong and almost impossible to crack, 256-bit encryption offers the most security.

VPN Privacy uses 128-bit encryption on their connections, so I guess you could say that their servers aren’t as secure as they could be.

They do however offer three different VPN protocols to choose from, so you can really customize your security.

Once you get the software installed, you’ll want to make sure that it’s easy to use, so you can connect and disconnect without having to sift through a bunch of prompts and unnecessary features.

VPN Privacy was very easy to use. Their software is pretty basic and straightforward, though I wasn’t crazy about the way I had to access it on my computer.

Most VPNs set up an icon in your notification area (on Windows systems) at the very least, but this one just saved as a file that you had to create a shortcut to yourself to access.

However, once you located the file and opened it, connecting was as simple as selecting a server and hitting a button.

Logging In

Logging in to the network with VPN Privacy is pretty easy, and you only have to do it once (even if you restart your device).

During the installation process the software will prompt you to enter your username and password, and that’s the only time you’ll have to do it.

Changing Servers

It’s really easy to switch servers with VPN Privacy. All you need to do is go into the program, make sure you’re disconnected from the VPN, and select a location from the drop down menu. It’s a no-brainer.

What’s the Set Up Process Like?

If you’ve never heard of a VPN until reading this article, then you’re really not alone. A lot of people are still learning about this service, and are very unfamiliar with how it works.

For this reason, the best VPNs are very easy to set up, so you don’t have to rifle through your device’s network connection settings.

VPN Privacy was very easy to set up.  All you had to do was download the file and install the connection. Once you’re logged in, it’s as simple as clicking connect!

Will VPN Privacy Work on My Operating System?

Okay, so the very first thing you want to look at when you start shopping for a VPN is their software compatibility versus the devices you want to run it on.

For example, if you want to secure the connection on your MacBook and your son’s Window’s laptop, you’ll want to choose a VPN whose software will be compatible with both operating systems.

VPN Privacy is actually compatible with all major operating systems, so chances are it’s going to work on all of your devices.

Their software will work with Windows, Mac, iOS, Android, and Linux, so you can use it on everything from an iPhone to a desktop computer.

This is a broad category, but one that you should look at closely when shopping around.

The features a VPN has to offer vary in importance, so decide which ones are most critical for you to have before making a decision.

Feature #1: Multiple Connections

This feature is of particular importance for families that have several people in the household that need online protection, or even just for someone who uses a lot of WiFi-enabled gadgets.

A VPN that allows multiple connections will allow you to connect all of your devices without paying additional service fees.

Most VPN providers offer at least two, but with VPN Privacy you can only connect to one device on their service plan.

If you have more than one device to protect, you’ll need to sign up for an additional service plan.

Feature #2:  Money Back Guarantee

Since these services are rendered completely online, there’s a certain lack of accountability that can be prevalent with some companies.

You’re having repeated technical issues and difficulty contacting customer service, and they still don’t want to give you a refund.

With VPN Privacy you have a very limited window of time to request a refund – only 3 days.

When you sign up for their service, be sure to give the connection a workout immediately to make sure it’s going to work well for you.

Feature #3:  Number of Servers

This category matters because the more servers a VPN has to offer, the wider distribution their customer base will have.

This will speed up your connection, as well as let you connect no matter where in the world you are.

VPN Privacy only has four servers – two in the US, one in Canada, and one in Europe.

While these servers tend to offer the most content access, the very limited number means you’re likely to have problems during peak hours with excessive traffic, and connections may be difficult.

Feature #4:  Referral Program

It’s always been said that the best advertising is good old fashioned word of mouth, and that’s something a few VPN companies have caught on to.

While it’s not terribly common, there are a few companies out that offer free or discounted service to customers that refer new business to them.

Unfortunately, this isn’t something VPN Privacy offers their customers.

Feature #5:  Data Logging

Most people sign up for a VPN because they’re looking for privacy, so it’s pretty irritating to think that there are some companies out there that actually log their users’ activity.

However, it is an unfortunate reality, so be sure to check with company you’re looking into before you hand them your money.

VPN Privacy doesn’t do any data logging, though they do retain IP addresses so their tech support team can use them to assist you with connection problems.

This is a fairly common practice, and doesn’t really affect your privacy a whole lot, particularly if you never have to enter personal information to sign up.

Feature #6:  Bandwidth

For Netflix junkies (hey, I’m not judging), you’ll want to make sure that the VPN you choose has more than enough bandwidth to accommodate your online lifestyle.

VPN Privacy gives you completely unlimited bandwidth with all of their service plans, so you never have to worry about hitting a cap in the middle of the month.

Finally, after you’ve looked at all the features, customer service, and speed of the VPN, you’re going to want to see how their costs compare with similar companies.

As you can see,  VPN Privacy is pretty affordable, offering several tiers of their service plans.

You get incremental discounts for purchasing more than one month at a time, and their monthly base rate is pretty low compared to other VPNs – just $10 for a month.