ZoogVPN

June 2018 ZoogVPN Review & Deals

If you’re looking for a way to watch American TV overseas while protecting your personal information, check out ZoogVPN.

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Compatible With

  • Google
  • Snapchat
  • Twitter
  • YouTube
  • Facebook
  • Skype
  • Gmail
  • Tinder
  • Wikipedia

Recommended For

  • Connection speeds
  • Downloading
  • Privacy

Overall Score:  76/100

This score is much lower than the 97/100 scored by our top rated VPN – Express VPN.

To get more details on ZoogVPN’s service and value, check out our comprehensive review.

To get access to all of your favorite shows, sign up for a service plan with ZoogVPN.

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A VPN is one of the simplest ways around to access all of your favorite content, no matter where you are.

If you’re in a country with content restrictions, a VPN will not only melt through those annoying content blocks, but even protect your personal information and privacy.

The market has exploded with companies providing this service. As the need for internet security software grows, so do the sales pitches.

Here we take an honest look at one of these companies, ZoogVPN, and see how they compare to the competition.

There are plenty of factors to consider before you commit to a service contract, so you’ll want to make sure you shop smart and get the best deal possible. Let’s take a look at what ZoogVPN has to offer.

 

The X-Factor

This is that icing on the cake, the final selling point that you may not even realize you’re considering.

What makes the company stand out? Is it in a good way or a bad way? Is there site full of ads? Is there software sleek and intuitive?

What I noticed the most about ZoogVPN was their marketing angle – this is a VPN that is obviously designed primarily for people that are interested in streaming TV services.

While the website is very organized and well set up, it was difficult as a new customer to ascertain whether the service was comprehensive enough for basic security and privacy protection.

If I was looking to purchase VPN software for the sole purpose of streaming TV and movies online, I probably would have been pretty pleased with the way the information was laid out.

However, the marketing seems to be at almost too fine a point, narrowing the pool of possible customers.

If I had been interested in my internet security, and not watching TV online, I probably would have passed this one up just based on that.

Rating:  13/20-Marketing makes VPN function unclear

 

Conclusion

Overall ZoogVPN is a pretty good value. Let’s recap:

The good stuff:

  • compatible with most operating systems
  • allows up to two simultaneous connections
  • 7 day money back guarantee
  • unlimited bandwidth with all service plans
  • no data logging
  • very secure
  • easy to set up and use
  • fast connection
  • low monthly rates

What could be better:

  • won’t work with Linux devices
  • very few servers
  • no referral program
  • slow customer service

Overall Score:  76/100

As you can see, the good definitely outweighs the bad, and you really can’t beat all those features for the price.

However, if you think you’re likely to be pretty dependent on customer service, keep in mind that help is not instantaneous with ZoogVPN.

To get ZoogVPN, sign up here:  ZoogVPN

To see the highest rated VPN that scored a 97/100, click here:   Express VPN

Things We Like

works on most operating systems

fast connection

unlimited bandwidth

low monthly rates

Things We Didn't Like

slow customer service

very few servers

not compatible with Linux

3.5
What If I Need Help?

Great customer service can mean the difference between loving having a VPN, or absolutely wanting to pull your hair out over it.

If you run into technical problems, or just don’t understand how it all works, you want to be able to reach customer service any time, and get a helpful, polite response.

24/7 Support?

Since VPNs are all about breaking down international content blocks and serving customers all over the world, having 24/7 service to cater to their customer’s varying time zones is critical.

ZoogVPN offers round the clock support, so you’re never in the dark or waiting long for a response.

Rating:  5/5-Assistance anytime, day or night

 

Channels

The convenience of being able to contact customer service in a variety of ways cannot be overstated.

If you have a screaming baby on your hip, you’ll be grateful for live chat support, and if you need help immediately, live chat will be your saving grace.

Unfortunately, ZoogVPN only offers e-mail support, so help may not always be immediate.

Rating:  2.5/5-No live chat support

 

Customer Support Test

I went ahead and took advantage of ZoogVPN’s three day trial to give their customer service team a work out.

I tried to contact them for assistance two different times – once during peak business hours, and once in the middle of the night.

I wanted to see how fast their response was, depending on the time of day. Here’s what I ended up with.

E-mail Support Test #1-Wednesday/3:47 p.m.

My first attempt at contacting customer service took place towards the end of regular business hours, but still within the norm for customer service.

I wasn’t terribly thrilled with their response time – for a request at such a typical time of day (at least for me), it seemed to take entirely too long to get a reply.

Result: 5 hours and 46 minutes

Rating:  1.5/5-Polite service, but a long time coming

 

E-mail Support Test #2-Wednesday/11:53 p.m.

My next attempt to contact customer service was pretty late at night. I wanted to see how the response time varied between these two drastically different times of day, it at all.

Though the response time was a little faster with this request, it still seemed like a long time to wait for assistance.

Result: 4 hours and 41 minutes

Rating: 2/5-Response still took more than 4 hours

Overall, while the customer service was really polite and helpful, it just took too long to get responses for them to really be effective.

Had I been having real technical problems, I would have been pretty frustrated with the whole thing.

Rating:  3.5/10-Slow customer service

8.6
How Fast is ZoogVPN?

Having a fast connection with your VPN is critical to being able to stream and download, so it makes sense to only pay for one that’s going to meet your needs.

Since ZoogVPN is primarily for watching American TV outside the US, I ran a speed test to see how it compared to my original connection. Here are the results:

zoog wo

Without ZoogVPN

zoog w

With ZoogVPN

So as you can see, the connection with ZoogVPN is just a little bit slower – not a huge difference. Overall, it’s definitely fast enough to handle streaming of your favorite TV shows.

Rating:  4.5/5-Almost as fast as a regular connection

7.0
How Secure Is It?

Now that we’ve gone through the features that VPN companies can offer, it’s time to look at the nitty gritty of it – the security.

While getting past content blocks and restrictions is really cool, in the end, the security of your personal information is really what counts.

In a time when one of the fastest growing crimes in the world is identity theft, it’s incredibly important to make sure your information is safe and secure.

ZoogVPN has you covered there, with 256-bit encryption to make sure that your information is never compromised, and that your data is always secure.

Rating:  5/5-Top notch security

7.5
Is it Easy to Use?

Once you have the software installed and any necessary system settings on your device set up, it’s time to get into the program and connect to the VPN.

If this takes you more than a minute, the company should immediately start losing points.

For people that frequently hop and off the internet all day, connecting to a VPN should be a fast, simple task that can be done in a few clicks and seconds.

ZoogVPN has a simple software set up. I gave it a try on my Windows computer, and all that was needed to connect was to right click a small icon in my dashboard, select my server, and click connect.

Rating:  5/5-Fast to connect, easy to use

What’s the Set Up Process Like?

Some people are a little intimidated by the concept of VPNs – particularly those that are just figuring out just what the heck they are.

For the massive number of new customers that aren’t tech savvy, it’s very important that the software is easy to set up.

If customers are having to get ahold of tech support just to get it installed, you have a problem.

ZoogVPN is a good one for beginners, with software installation that is very straightforward. Once the software installed, there are no settings to change-set up is virtually nonexistent.

Rating:  5/5-Simplest set up around

Will ZoogVPN Work on My Operating System?

One of the first questions you should ask yourself when you start shopping around for a VPN is, will it even work on my device?

VPNs have limits to which operating systems they work on, and if it’s not compatible with yours, it’s not worth your hard earned money.

ZoogVPN is compatible with most major operating systems, including Windows, Android, MacOSX, and iOS.

The only one you may be wondering about is Linux, which isn’t terribly common anymore, but ZoogVPN is not compatible with it.

All in all though, it’s pretty great that you can use the software seamlessly between so many different devices.

Rating: 4/5-Works on everything but Linux devices

6.5
What Features Does ZoogVPN Have?

This is a pretty big category, but there are a lot of important parts to it that you’ll want to consider. The features of a VPN are really their bread and butter-what makes them worth the money.

Remember, there’s a lot to choose from out there, so there’s no need to settle for anything less than the best. Make them earn your monthly fee!

Feature #1: Multiple Connections

When we say a VPN allows multiple connections, what that means is that they allow you to use their software on more than one device at a time, under the same service plan.

Basically, it’ll allow you to spread the protection to more than one gadget, without having to pay an extra service plan fee.

ZoogVPN offers up to two simultaneous connections under one service plan.

Rating:  4/5-Up to 2 connections per plan

 

Feature #2:  Money Back Guarantee

If a company is willing to put money on the line and guarantee their services, that’s a good sign. It tells us they believe in what they’re selling, and they’re confident we’re going to love it.

ZoogVPN offers a 7-day money back guarantee. However, keep in mind that if you exceed 2GB of bandwidth usage in that time, you may only be entitled to a partial refund.

Rating:  5/5-  7 day guarantee

 

Feature #3:  Number of Servers

The more servers a VPN has, the better your chances are of being able to connect, no matter where in the world you are.

If you’re a businessman who’s always on the go, or just lead a nomadic life, make sure to get a service provider with enough server locations to keep you protected.

Being that it’s primary purpose is to provide access to American TV outside of the US, it’s a little surprising that ZoogVPN only has servers in the US and UK.

However, according to a representative from the company, there are more locations soon to come.

Rating:  1/5-Very limited range of servers

 

Feature #4:  Referral Program

Believe it or not, some companies will actually reward you for your word of mouth marketing.

Referral programs often offer free service to customers who entice their friends and family to sign up, and are a bit of a rare perk.

Not surprisingly, ZoogVPN doesn’t offer a referral program. Unfortunately, it’s just not the most common perk, so if you see a company offering this one, definitely give them a second look.

Rating:  0/5-No referral program

 

Feature #5:  Data Logging

Much of the purpose of VPNs is to provide its users with privacy and anonymity when they’re browsing.

If a provider is in the business of logging its users’ internet activity, it shouldn’t be in the business at all.

Ladies and gentlemen, this one’s a deal breaker. Don’t pay for privacy with a company that’s going to monitor your activity.

Thankfully, this isn’t terribly common among VPN providers, and definitely isn’t something ZoogVPN does – your browsing is always totally private and totally anonymous.

Rating:  5/5-Privacy, guaranteed. No data logging

 

Feature #6:  Bandwidth

This is a particularly important feature for people that frequently download music, or stream movies and TV shows online.

For users of ZoogVPN, whose primary purpose is to get people access to their favorite TV shows, having enough bandwidth to support that habit is absolutely crucial.

ZoogVPN seems to know this. All of their service plans offer completely unlimited bandwidth, so you can have as many Walking Dead marathons as you want, and never worry about hitting a cap.

Rating:  5/5-Unlimited bandwidth with every plan

8.0
How Much Does ZoogVPN Cost?

This is the category that will weigh the heaviest in your decision making – what’s the monthly rate?

If they have a bunch of features, you may feel comfortable paying a little more, but a plan rate that breaks the bank is a deal breaker.

So how does ZoogVPN stack up?

As you can see, plans are super affordable, with rates starting at just $4.49 a month, and incremental discounts when you purchase more than one month at a time.

They even offer a 3-day free trial, so you can try it out for a few days to see if it’s for you.

Rating:  5/5-Super low rates, and a free trial

Comment Section

11 comments

i think this zoog vpn very fast and all features

Simon says:

This is such a date reivew, that is begging for an update. Almost everything on this review no longer applies to this VPN service.

Webmaster/Admin you ought to update this review and provide accurate information to your readers.

ST Editor says:

Hi Simon, Thanks for your comment. We will definitely do some tests on our end and update the information as necessary.

Anonymous says:

Zoog VPN does not slow your connection down as shown in this article, I tested my connection on speedtest and it was the same.

peter jones says:

A quick update on my last message below, after further communication with their customer service they have refunded all my money back promptly, for which I am very pleased. Furthermore, at the end, their support was very helpful in resolving the issue I had.

PS: For some reason unable to delete my previous message (admin please advise).

peter jones says:

Not recommended

Dropped my home connection on disconnecting

Most of the time servers would not connect, instead I would get a log file full of errors

Would not honor the 7-day refund even though I asked for a refund within 1 hour of purchase and didn’t use even 1 GB of bandwidth

Customer service was awful, playing a game of “if we ignore what he says enough he will go away” constantly sending generic replies and ignoring what I am telling them, even ignoring their own log files?

Richard Harden says:

Decided to give ZoogTV VPN a try, and so far it’s been a disappointment compared to other VPN’s I have tried.

Their Desktop Application does not list which servers support P2P and which do not, nor is there any kind of “Auto” Server selection. (Such as selecting fastest server available to you.)

There is no Kill Switch, and there are DNS leaks.

There is no Android application.

With the amount of money ZoogTV charges, would be better off going with one of the other VPN’s that offers apps for all OS’s, has kill switches, and prevents DNS leaks.

Lyndon Seitz says:

Thanks for the review here, glad to have your thoughts on it. We’d recommend some other VPNs as well.

Ryan says:

Hello Richard,

Having read your review I can’t help, but disagree with it, at least at the time of writing. Perhaps this was the case a year ago, but my recent experience with ZoogVPN has been pretty good.

Their desktop application for Windows is certainly versitile and does indeed indicate which VPN servers are P2P, pehaps they have changed that recently.

Furthermore, all my DNS-leak tests have been successful with no DNS leak detected both on Windows and on mobile devices.

Also, they do have a great Android VPN app, easy to use and has a pleasant UI.

Peter says:

Just wanted to point out a few bits about the service from my experience. Their website has now changed and it is obvious that they offer a complete VPN solution not only for unblocking streaming services. Also they offer now many servers and plan to add more in near future.

Their Free Plan Trial is great and they offer rewards for referrals and have an affiliate program. Also they also support Linux (Ubuntu) although it is a manual setup. Great apps for Windows and Mac. Also easy enough setup for iOS and Android.

Their support has always been helpful and fairly quick to reply and it has very competitive prices for upgrade!

I hope the readers and webmaster will find this information useful and update the review to keep their readers up to date. I would imagine the overall score to increase.

Cheers!

Lyndon Seitz says:

Hey Peter,

Thanks for letting us know about this! We’ll take another look at ZoogTV in the future and update this review accordingly.

Best,
Lyndon