Vypr VPN Review
12th April 2015
Summary
VyprVPN offers their customers some pretty sweet internet protection, with plenty of great features and perks to sweeten the deal.
Pros:
- low monthly rates
- easy to use software
- unlimited bandwidth
- 24/7 customer service
Cons:
- no money back guarantee
- limited number of servers
Overall Score: 89/100
This score is less than the 97/100 scored by our top rated VPN – Express VPN.
VyprVPN is one of the highest rated VPNs I’ve reviewed – read on to check out their features and see if their service is right for you.
To get Vypr VPN, sign up here: Vypr VPN
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VPNs, or Virtual Private Networks, are a great way to protect your privacy when you’re accessing the internet.
As you check account balances and log in to social media profiles, you’re passing a great deal of personal information over your connection.
If you use a public WiFi network, anyone else could be using the same connection to phish for your information.
There are tons of VPNs out there, and a lot of them will get the job done in terms of protecting your information and getting you access to blocked content.
This article is about getting your money’s worth though. We put VPNs to the test to see just how well they really perform, and if they’re worth your hard-earned dough.
Today we’re looking at VyprVPN, who boasts the world’s fastest connection, terrific customer service, and a price point that’s in everyone’s budget. Let’s see just how true all of that is in this breakdown.
Will VyprVPN Work on My Operating System?
Okay, so this is definitely the very first thing you want to look at when you’re shopping around for a VPN.
I mean, if it’s not going to work with your device’s operating system, there’s not much of a point of going any further with it. This will rule out a few services, and narrow your choices a bit.
VyprVPN has all of the major operating systems covered. They’re compatible with iOS, Android, Mac, Windows, and even Linux devices, so there aren’t many gadgets out there it won’t work on.
Rating: 5/5-Works with everything under the sun
What Kind of Features Does VyprVPN Have?
Features are the real selling points of VPNs, and definitely help with sorting out the winners from the duds. The more they have to offer for that monthly rate, the better they start looking.
Remember: It’s a buyer’s market out there, so don’t settle for anything less than everything.
Feature #1: Multiple Connections
A VPN that offers you multiple connections is great, because it means you can use the software to protect your connection on more than one device at a time.
If you have a house full of internet users, make sure you pay special attention to this category.
VyprVPN has a three tiered plan, with the most basic package offering two simultaneous connections. From there it goes to three, and then four for their most comprehensive package.
Rating: 4/5-More connections=More money
Feature #2: Money Back Guarantee
Any VPN provider that isn’t afraid to put money on the line to say they believe in what they’re selling is okay by me.
If they’re not willing to offer any kind of a refund to you if you decide you don’t like their service, then move along – there are better fish in the sea, and they have money back guarantees.
Sadly, VyprVPN totally fails in this category.
Despite how much hype they put behind the quality of their software and their connection speed, they don’t offer any kind of a guarantee for their product.
Make sure you’re sure before you pull the trigger on a contract with these guys.
Rating: 0/5-No refunds
Feature #3: Number of Servers
If internet security is important to anyone, it’s definitely the guy who’s always travelling and using airport WiFi.
Make sure that whichever VPN you choose, it has servers not just near to your home internet, but in areas where you frequently travel, so you’re protected no matter where you are.
VyprVPN doesn’t have a huge network of servers per se, but it’s large enough for the average Joe who isn’t covering every corner of the world.
They have locations in 38 countries scattered around the globe, so they’re not all in Europe and North America like some of the other guys.
Rating: 4/5-Server locations where it counts
Feature #4: Referral Program
Okay, so this isn’t the most common feature in the world, but it’s a pretty cool one.
Some of these VPN companies really know the value of word of mouth advertising, so they reward their customers that get friends and family to sign up with referral programs.
Maybe you get a discount on your next month, or maybe you get that month free – either way, it’s a great feature to have.
VyprVPN has their Refer a Friend program, which actually rewards you and a friend with a month of free service when they use your referral link to sign up!
Rating: 5/5-Give a month, get a month
Feature #5: Data Logging
Believe it or not, some jerks out there in the VPN world actually collect internet activity logs on their users.
Yea, I’m not crazy about that. I mean, that’s the whole point in signing for a VPN in the first place is privacy, right?
VyprVPN never logs any of their users’ data, so you can get what you pay for – private, anonymous browsing.
Rating: 5/5-Private browsing, no logging
Feature #6: Bandwidth
Netflix users beware – bandwidth caps are not your friend.
Before you start punching in your credit card number, be sure that the VPN company is providing you with enough bandwidth for your typical online activities.
There’s nothing worse than hitting your cap halfway through the month.
VyprVPN offers totally unlimited bandwidth with all of their service plans, so you never have to worry about how much downloading or streaming you’re doing.
Just hop on a server that’s not too busy, and go nuts.
Rating: 5/5-Unlimited downloading and streaming
How Secure Is It?
VPNs are great for getting you around content blocks, but in the end, the name of the game is security.
If your VPN isn’t up to the task of adequately protecting your information, it’s basically just an expensive IP address.
VyprVPN offers their customers ultra-secure 256-bit encryption, with an L2TP security protocol to boot.
They even have features built into their software to protect your activity, should the VPN connection fail for some reason.
This optional setting will automatically kill any online apps if your VPN dies out on you at any point during your browsing session. How’s that for secure?
Rating: 4.5/5-Great encryption, with fail-safes in place
What’s the Set Up Process Like?
VPNs are a relatively simple concept, but to someone who’s completely new to the term, the idea of using one can seem a bit daunting.
A company that offers that rock-solid security with easy set-up is a tough one to beat, and great for people who are a little intimidated by this technology.
I loved how simple VyprVPN was to set up.
Some VPNs want you to go into your connection settings and manually set up the VPN connection, but with VyprVPN, it was as simple as downloading the software.
There’s no digging around in your device’s settings, no copying and pasting VPN server codes – just point, click, and done.
Rating: 5/5-Simple, straightforward set up
Is it Easy to Use?
A VPN that’s easy to use means that you can hop on and off the connection as needed, without jumping through a bunch of hoops every time.
Simple accessibility to the connection settings, as well as a software dashboard that’s neat and easy to navigate will streamline things a lot, and make it easier for VPN newbies to adapt.
VyprVPN’s software is just – well, cool. The layout is great, making it easy to find features and adjust settings, without being crowded or overly complicated.
It even has a rolling chart of the connection traffic, so you can see just how busy the server is that you’re connecting to.
Rating: 5/5-Easy to use, very cool extras
Logging In
Logging in with VyprVPN’s program was a total breeze. If you keep the program open, you’ll never have to repeat the process either.
When you open the program, it prompts you automatically, using your registered e-mail address as the username.
Better yet, your login information for the site and software is the same, so there’s no need to memorize two sets of credentials.
Changing Servers
Changing servers with VyprVPN is a snap too. There’s a simple drop down menu that offers you a few options, and a more detailed list you can go into to see all of the options around the world.
What I love most about their server selection is that they have a real time measure of the amount of traffic that is on the server with each location listing.
This way, you can pick the one that’s going to give you the fastest connection in your area.
What If I Need Help?
Let’s be honest, good customer service is hard to come by.
If you’re using a service that you pay a monthly fee for though, you absolutely deserve support that’s there for you when you need it – any time, day or night.
24/7 Support?
This one’s really important. If you’re having technical problems, chances are you aren’t lucky enough to be having them during typical business hours.
Also, since VPNs are designed to be used around the world, it may be the middle of the night in your time zone when normal business hours are under way at the VPN’s support center.
VyprVPN has you covered, with 24/7 customer service available, so you’re never waiting long for a response.
Rating: 5/5- Service any time, day or night
Channels
Being able to get ahold of customer service in a few different ways is really helpful. It’s great for people who want service right away, and don’t have time to wait for an e-mail response.
With VyprVPN, you can get help through their live chat feature on their website, or by e-mail.
Rating: 4/5- E-mail and live chat support
Customer Support Test
There’s no better way to see just how good a company’s customer service is than by putting it to the test yourself, and that’s exactly what I did.
I wanted to see how fast their service was, and how helpful their staff could be at any time of the day. Here’s what I found out.
E-mail Support Test #1 – Wednesday/9:57 a.m.
I first tried contacting VyprVPN’s support staff during typical business hours, at a time when a lot of companies get a rush of business.
I got a reply really fast, especially for e-mail support. Not only that, but their service was really polite and helpful – definitely not an automated response.
Result: 21 minutes
Rating: 5/5-Fast, effective service
E-mail Support Test #2 – Wednesday/9:49 p.m.
I tried contacting their customer service again a little outside the normal business hours, just to see how the response time compared.
Again, I was pleasantly surprised by how fast they responded. Service was once again courteous and to the point, and I had my issue resolved in just under forty minutes – not bad at all.
Result: 39 minutes
Rating: 5/5- Reliably fast e-mail support
Live Chat Support Test #1 – Wednesday/8:58 a.m.
When I tried to contact VyprVPN’s support in the morning through their site’s live chat feature, the wait was just a bit longer.
I was greeted by several apologetic automated messages, saying they were busy, and referring me to e-mail support if I was in a hurry.
I wasn’t, so I waited. Overall, this is a pretty sluggish response for a live feature, but they got to me eventually.
In this particular case, the service wasn’t nearly as helpful or polite – I could definitely tell this guy had better things to do than answer my questions.
Result: 4 minutes 37 seconds
Rating: 3/5 – Relatively fast service, but not the most polite
Live Chat Support Test #2 – Wednesday/9:44 p.m.
I made my second contact with VyprVPN’s live chat team later in the evening, to see how quickly they responded during odd hours.
I was totally happy with the speed of their response – I got a reply almost immediately that was helpful and polite.
Result: 15 seconds
Rating: 5/5 – Prompt, helpful service
What impressed me the most about VyprVPN’s customer service was how fast it was. It’s really rare to get replies to e-mails in under an hour, no matter what the company claims.
Aside from one snarky service representative, all of the other staff were very helpful and polite.
Overall Support Rating: 18/20 – Service is fast and helpful
How Fast is VyprVPN?
All of the features in the world won’t do you a bit of good if the connection is slow and unreliable.
If you do a lot of streaming and downloading, pay extra close attention to this category – there’s nothing more annoying than an episode of the Walking Dead that won’t stop buffering.
Just about every VPN out there claims to be “the fastest in the world”, and VyprVPN is no exception.
I decided to put them to the test, and compare my connection speed when using one of their servers, versus my own. Here are the results of the speed tests I ran:
Without VyprVPN
With VyprVPN
The results of this test really surprised me. Usually when I run a speed test on a VPN, the connection with the VPN is a little slower than my original one.
However, this time around, my connection was actually faster with VyprVPN’s server. Awesome.
Rating: 5/5 – It may just be the fastest VPN after all!
How Much Does VyprVPN Cost?
Lucky for you, the marketplace is flooded right now with VPN companies that are chomping at the bit for your business.
That being said, there’s absolutely no need to pay top dollar for adequate protection.
Sure, you get what you pay for in most cases, but don’t pay too much – there’s always someone out there willing to offer you a better deal to get your business.
VyprVPN has some really affordable plans, with discounts when you purchase a year at a time.
Their most comprehensive plan is still only $10 a month when you buy a year at a time, but watch out – that price spikes to $19.99 a month when purchased by the month.
Rating: 4.5/5 – Affordable comprehensive plans
The X Factor
This is that final selling point, the thing that either makes you call BS or decide to start punching in your credit card numbers. For VyprVPN, it was the sleek design of their software.
It seems to me that most of the time, VPN programs are either way over the top complicated, or way too simple and lacking in features.
This one was really well designed, with all kinds of great features laid out in a way that was easy to understand and navigate.
I loved the visuals they provided, and the way you got a ton of information in a neat, organized format.
Rating: 10/10 – Great software
Conclusion
Overall, I was really impressed with VyprVPN. Their service was great, and it seems like a great deal for the money. Let’s recap:
Pros:
- compatible with all operating systems
- up to 3 connections
- referral program
- no data logging
- unlimited bandwidth
- servers scattered around the world
- easy to set up
- easy to use
- 24/7 customer service
- live chat and e-mail support
- fast connection
- low monthly rates
Cons:
- no money back guarantee
- there could be more servers
Overall Score: 89/100
As you can see, the list of drawbacks to VyprVPN is pretty small. They’re definitely worth taking a closer look at.
To get Vypr VPN, sign up here: Vypr VPN
To see the highest rated VPN that scored a 97/100, click here: Express VPN.
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