With a transparent approach to security and a good distribution of servers worldwide, VyprVPN is a solid VPN provider. Although their customer support does let them down rather and we would like to see more servers could be improved, particularly within the US, the solid service makes it an attractive choice.
Far from being a snake in the grass, VyprVPN wears its heart on its sleeve with one of the most simple and transparent privacy policies in the industry. Further enhanced by its consistent speeds, performance, and usability, we can’t see any reason you wouldn’t want VyprVPN slithering its way through cyberspace with you safely contained within its secure tunnel.
Browser apps for Chrome, Firefox, and Opera
Built-in DNS leak protection
Auto connect and always on modes available
Bare user interface
Limited selection of features
No router, Linux, or Amazon apps
Certainly, installing the free version does take a little longer than some of VyprVPN’s rivals, but even with a poor internet connection, users will find the app installs in a matter of minutes. While the interface is minimal and not quite as cute as TunnelBear or as sophisticated as NordVPN, it does the job with marginal fuss and nonsense.
VyprVPN have also been generous enough to give you a free three-day trial so you can try out all the features without committing to a subscription. Unfortunately, this option is available only with certain payment methods so, for example, if you want to pay using PayPal, you’ll miss out as VyprVPN hasn’t made the free trial available for PayPal customers.
Although installing VyprVPN on popular platforms like Android and Windows is child’s play, some devices require more specialized installation processes. Linux users, in particular, have to connect via CLI or OpenVPN tools, but VyprVPN provides detailed tutorials to guide you through each step.
Once up and running, you can either leave your security in the careful hands of VyprVPN or, if you’re a more advanced user, configure it to suit your specific needs. Although it is a little irritating that the options open in a second interface rather than being neatly streamlined into a single one, like with ExpressVPN, the range of options more than makes up for this inconvenience.
Not only can you choose from a range of protocols, including VyprVPN’s unique and super-strong Chameleon protocol, you can also manually configure each one. Although the default settings activate DNS leak prevention, the kill switch is automatically off, although that’s simple enough to rectify. We also like the automatic connection feature which will instantly launch VyprVPN when it detects an insecure Wif-Fi connection.
Although we did experience a few issues with VyprVPN in terms of it crashing while we were fiddling with the configuration and failing to find a connection, once it settled in, it appeared to find its feet. While it would be nice to see VyprVPN pay a little more attention to their interface design and their customer support, there are plenty of attractive features that complement its usability and clean layout.
Although overall speeds were a little slow with a straight connection managing a ping rate of just 78, download speeds of 3.75 and upload speeds of 1.09, they were considerably better than those given using VyprVPN. Using VyprVPN, the ping rate increased to 373, while the download speed dropped to 0.58 and the upload speed to 0.32.
Comparing VyprVPN’s impact on speed to that of NordVPN, we found that NordVPN’s ping rate was a little higher at 375, while the download speed improved considerably, hitting 2.02 and the upload speed similarly enhanced, achieving 1.17.
NordVPN isn’t particularly renown for its high speeds but was still better than VyprVPN. Although these speeds may not reflect those achieved in other parts of the world.
When we take a look at VyprVPN’s server locations and distribution, however, for example, if you are connecting in Africa VyprVPN simply hasn’t got any servers in there. Having said that, NordVPN still manages to provide an effective service via the USA which is almost double that distance.
Nonetheless, according to other speed tests conducted using VyprVPN’s USA and UK servers, the results are encouraging, with download speeds reaching almost 30 Mbps and upload speeds getting up to 4.89 Mbps. These results are consistent with the average speeds we expect from a reliable VPN, but still lag some way behind industry leaders, ExpressVPN.
In keeping with the name, VyprVPN promise to protect your privacy venomously as well as vehemently, saying they will not log your IP address, connection times, or user traffic. Up until November 2018, VyprVPN did log certain information and retained it for a 30-day period. This information included the VyprVPN IP address assigned to the user, as well as their original IP address, as well as connection times. This all changed a few months ago, with VyprVPN embracing their customers’ right to privacy.
VyprVPN not only became a no-log VPN at the end of last year, but they also became the first VPN provider to conduct an independent audit on their no-log status, guaranteeing their no-log claims. The audit revealed that VyprVPN did not collect any Personally Identifiable Information, thereby safeguarding their users, even in the event of a court order for information. After all, you can’t share what you don’t have.
VyprVPN has also been one of the first to embrace the Centre of Democracy and Technology’s industry standards for VPNs, providing detailed information about their corporate accountability and security protocols as well as their stance on privacy.
Of course, VyprVPN has a duty to abide by the laws of their country of origin, but, because customer data is stored in Switzerland, they are able to give a much higher level of privacy to their customers than a similar VPN provider situated in, for example, the UK. Furthermore, as they no longer keep any logs, even full disclosure would only reveal whether or not an individual had a subscription with VyprVPN and nothing further.
As we mentioned previously, VyprVPN is one of the few VPN providers that own, manage and engineer all their own servers. This means the experience is more secure and the ability to troubleshoot problems and deal with potential DNS leaks is often faster and more effective. VyprDNS, an exclusive system of DNS resolution, gives consumers extra security and offers excellent defense against DNS filtering and man-in-the-middle attacks.
VyprVPN has proved particularly effective at breaking through the notorious defenses of the Great Firewall of China, making it an excellent option for those traveling to remote or more draconian nations. For example, getting access to Netflix while holidaying in Beijing has given plenty of people (and their VPN providers) a migraine, but VyprVPN seems to be able to provide seamless access with few unpleasant side-effects.
Premium subscribers can also activate their Chameleon protocol which scrambles data to prevent deep packet inspection and other surveillance techniques. Not only does this prove handy in countries like China or North Korea, where government surveillance and censorship are particularly pervasive, it will also give journalists and others investigating the darker side of their own political representatives, peace of mind. It’s important to note that the Chameleon protocol is only available on the Premium version but that in itself, makes upgrading a no-brainer.
Although some VPNs, notably Surfshark VPN, offer unlimited devices, most, including the market leaders, are a little less generous, usually offering between three and six simultaneous connections. VyprVPN is on a par with these, providing three simultaneous connections on their basic plan, and five if you opt for the premium version.
Speed may not by VyprVPN’s strong point, despite its claims, encryption and versatility are. Users can choose between numerous encryption options, including L2TP/IPsec, PPTP, Open VPN, and Chameleon, meaning they can customize the product to suit their security needs.
Advanced users will enjoy the freedom VyprVPN gives them to play around with different settings, including the capacity to stabilize the network using a route delay and set up an extra layer of protection with a NAT Firewall.
Despite this high level of configurability, VyprVPN’s apps are accessible and easy to use, making them as effective for the beginner as for the higher end user. This level of versatility is impressive and, combined with its capacity to operate effortlessly from China and other restricted countries and its consistent ability to access the full Netflix library, make it stand out from the crowd.
Nevertheless, having attempted to use VyprVPN from South Africa, we experienced a number of difficulties, including the app crashing three times and requiring repairs twice. Although these were dealt with efficiently by the automated repair service, it is nonetheless inconvenient and indicative of the work VyprVPN still needs to do to really give the market leaders a run for their money.
In addition to their simple pricing plans, VyprVPN offers a free three-day trial, so you install and set up either version, on any of the most popular platforms, and play around with it before making a commitment. This is a great feature but we would like to see them make more of their 30-day money back guarantee and bring it up to speed with their rivals. Currently, their refund policy is only available as an affiliate-only policy, which leaves it wanting. Making the 30-day money back guarantee available to all users at all times would definitely bump VyprVPN up the rankings in this particular category.
Overall, VyprVPN pricing is both competitive and consistent, but a wider range of options, including a more affordable 18-month or 2-year subscription, alongside a consistent refund policy would definitely make them a more attractive option.
Not only was the response timeous, but it also dealt with the query concisely and without any bundled-in advertising or self-promotion. Admittedly, the answer was a little disappointing – saying that VyprVPN had no plans at this time of introducing more servers to Africa. Nevertheless, the responder, Frank, also said they would make a note of the feedback and address it in due course.
VyprVPN’s online support includes detailed information about how to download and install the app on a range of platforms, as well as a rather limited troubleshooting section, manual set-up instructions, and a brief FAQ section. Compared to the all-inclusive online support available at ExpressVPN, VyprVPN’s looks a little thin on the ground, but it still gives useful and important information that is laid out clearly and logically, making it easy to access.
In addition to those aspects mentioned above, VyprVPN has an online ticket system which works well enough and a service status page which gives information on the latest issues and their progress in resolving them.
Once again, VyprVPN hasn’t quite got there yet, but they are making significant inroads into creating a solid customer support service that can live up to the challenges thrown down by the likes of CyberGhostVPN and NordVPN. An email support service would be a welcome addition, as would a more comprehensive FAQ section. In the meantime, however, VyprVPN’s live chat service is both fast and effective, making its other customer support challenges seem comparatively insignificant.