VPN.asia

What If I Need Help?

Customer support is one of the most important parts of any service you purchase.

It’s not just about the connection or the security, it’s about the company realizing you’re the paying customer, and they are 100% dependable and accountable to you.

Never settle for anything less than excellent customer support.

24/7 Support?

This is one of the simplest ways to determine whether or not you’re going to get a reply in a reasonable amount of time.

If their support isn’t 24/7, it means help is subject to weekends, holidays, and business hours, and you could be waiting days for assistance.

VPN.asia has round the clock support that’s available 7 days a week, so you’re never waiting long for assistance.

Rating:  5/5 – 24/7 customer support

Channels

The more ways you can get in touch with the company, the better. Almost every VPN out there offers e-mail support – live chat support is where it’s at though.

If they offer phone support too, that’s even better.

VPN.asia has both an e-mail ticketing and a live chat feature on their website, so you can either choose to leave a message with them, or get instant support.

Rating:  4/5 – Live chat and e-mail support

Customer Support Test

What better way to see just how good a company’ support team is than by putting them to the test?

I contacted VPN.asia’s support team twice – once during typical business hours, and again in the later hours of the evening.

I wanted to see how the quality of the support and the speed of their responses varied.

E-mail Support Test #1 – Thursday/2:53 p.m.

I sent my first support request to VPN.asia in the middle of the afternoon.

While the support I received was polite, professional, and to the point, it took them almost ten and a half hours to get back to me.

That’s not a terrible response time, but for 24 hour support, it’s not great.

Result: 10 hours 26 minutes

Rating:  2/5 – Long wait time

E-mail Support Test #2 – Thursday/11:15 p.m.

My second support request went out much later in the evening, and I was curious to see how this would impact the speed of the service I received.

To my surprise, support was much faster this time around, taking just a little over two hours.

Result: 2 hours 7 minutes

Rating:  4/5 – Much faster evening support

Live Chat Support Test #1 – Thursday/11:47 p.m.

My first interaction with VPN.asia’s live chat support was pretty successful.

I only had to wait a moment before I was connected to a representative, and had an answer to my question about 30 seconds later.

Support was effective and professional, and I was in and out of the chat window in no time.

Result: 42 seconds

Rating:  5/5 – Prompt and professional

Live Chat Support Test #2 – Friday/9:00 a.m.

I checked out VPN.asia’s live chat support on Friday morning too, eager to get some fast service. I got assistance in less than a minute, from what was obviously a real human being.

He got my question answered in one go, and within 90 seconds the exchange was done.

Result: 57 seconds

Rating:  5/5 – Fast and effect live chat support

I was really impressed with VPN.asia’s support. Overall, they were fast, professional, and I got a real person on the other end every time.

They got my connection issues handled in no time, and answered my other questions with patience and poise – a rare combination in this industry.

Overall Support Rating:  16/20 – Great live chat support

The speed of a VPN connection is extremely important, but something you’re not going to be able to tell until you actually try it.

I ran two speed tests, one on VPN.asia and one on my standard home connection, to see how the two compared.

Without VPN.asia

With VPN.asia

Typically download speeds are a couple mbps slower with a VPN than a standard connection.

When I ran a speed test with VPN.asia, I used a local server with a 46 ms ping at the time, on the OpenVPN protocol. The connection was about average, just a little slower than what I would have liked.

Overall though, for that standard of encryption, it’s really not bad.

Rating:  3/5 – Average connection speed

VPNs offer a tremendous level up in security. Whether you’re on public or home Wi-Fi networks, the encryption keeps your traffic private and secure from even the most determined of hackers.

There are two basic standards of encryption, 128 and 256 bit, with the latter of the two being the strongest.

There are also a few different protocols you can utilize to really optimize your connection for either speed or security, depending on what your needs or online activities are like.

While you may want strong encryption for filing your taxes online, you probably don’t need it for streaming Netflix, and encryption can sometimes slow down a connection.

The best VPNs have strong encryption, but with options for ‘turning down’ the security as well.

VPN.asia is one of them, with truly simple settings that the user can adjust to select the connection that’s going to be best for them.

They offer the strongest, most secure encryption available through their 256 bit OpenVPN protocol, as well as some other options optimized for speed and web traffic.

Rating:  5/5 – Secure, with lots of protocol options

Once you get the VPN set up, using it should be as simple as selecting a server location and clicking connect.

Complicated software dashboards and having to get into your network connection settings are deal breakers, and an unnecessary PITA.

I really liked VPN.asia’s software. Not only was it a simple layout, but they had real time displays of the server usage, so you could really cherry pick the fastest one for you.

Switching your security protocol is easy, and connecting is generally pretty straightforward.

Rating:  5/5 – User friendly, with some great options

Logging In

Logging in with VPN.asia is pretty simple. After installing the software, you’re prompted to enter your credentials.

From there, you can choose whether or not to save your login information, or login each time you start VPN.asia for added security.

The only thing that I didn’t really care for is that I had to login again to connect to a server, and I had some problems authenticating my information when I did that.

Changing Servers

If your connection is a little sluggish and you decide you’d like to try your luck on another one, switching with VPN.asia is really simple.

Just disconnect, pick a new server, and hop back online. It’s a lot easier to choose with their bandwidth displays too.

What’s the Set Up Process Like?

Not everyone is familiar with VPNs, so set up should always be as simple and straightforward as possible. With great software, there shouldn’t be any manual configurations or settings to adjust.

VPN.asia has set up that’s as simple as it gets. Just go the software section of their website, and download the package that is compatible with your operating system (PC or Mac).

Start the installation wizard, and you’re up and running!  Of course, for other systems, you’ll have to manually configure a connection.

Rating:  5/5 – Just download and install

Will VPN.asia Work on My Operating System?

Okay, process of elimination time. The easiest way to narrow the list of contenders is by looking to see which ones are going to work with your operating systems.

All of the features in the world won’t do you a bit of good if their software isn’t compatible, so pay attention to this one.

Make sure their software is going to work on all of your devices, so you don’t wind up needing a separate service plan for each device.

Unfortunately, VPN.asia’s software is pretty limited.

While you can manually configure a connection with their servers on just about any device, their software itself is only compatible with Windows and Mac systems at this time.

Rating:  2/5 – Only for PC and Mac

A VPN’s features are the finer selling points, and can vary a lot between providers.

I’ll go through and explain what each one means, and give you an idea of what you can expect to get for your money. Then we’ll see where VPN.asia is on that scale.

Feature #1: Multiple Connections

Multiple connections refers to the number of simultaneous connections a VPN allows under one account.

This allows you to protect the connection on more than one device, without having to pay additional fees. Most VPNs offer at least two.

VPN.asia skids right in with the minimum I would require of a VPN, offering their customers up to two simultaneous connections with all of their service plans.

Rating:  4/5 – 2 connections

Feature #2:  Money Back Guarantee

This should go without saying, but whoever you sign up with, make sure they have a clearly explained money back guarantee.

This gives you a little peace of mind that you won’t be stuck with crummy service and an unreliable connection and out your money.

Ideally, you want to get a VPN that offers at least a week to get your money back, and not just due to technical issues – for any reason.

With VPN.asia, you get a 7 day money back guarantee – no questions asked.

Rating:  4.5/5 – One week guarantee!

Feature #3:  Number of Servers

The number of servers a VPN has to offer can significantly impact the quality of your connection, so make sure they have enough to support a fast, reliable connection.

I wouldn’t use any VPN that had less than 50 servers. Also, make sure their server locations are well distributed throughout the world, so you’ll have one nearby for a more reliable connection.

VPN.asia has a pretty huge network, with 129 servers located all around the world.

However, there are no servers in Australia, and only one in South America, so if you’re on one of those continents, you may not get the best connection.

Rating:  3.5/5 – No servers in S. America or Australia

Feature #4:  Referral Program

Referral programs are pretty sweet deals. While they’re not a very common feature, it’s an easy way to save yourself some money on a VPN.

Just recommend a friend try their service, and when they sign up, participating VPNs will usually give you free or discounted service as a reward.

Not surprisingly, VPN.asia doesn’t have a referral program – it’s kind of the white elephant of VPN features.

Rating:  0/5 – No referral program

Feature #5:  Data Logging

So let me just make sure this is clear – data logging is not a feature. This is the unsavory practice of keeping logs of users’ activity.

While it’s something many ISPs and governments do, it completely defeats the purpose if a VPN does it.

VPN.asia has an extremely clear and simple privacy policy on their website, and there it is, plain and simple:  they never log any of your data, ever.

All that’s even required to set up an account with them is your first name (which, let’s face it, you can make up), and an e-mail address.

Rating:  5/5 – No data logging, no personal information

Feature #6:  Bandwidth

Bandwidth is the data capacity of a server, and is a lot like your data usage limits you see on your cell phone plans.

While a lot of this is related to things having to do with your ISP and the server traffic themselves, most VPNs come with completely unlimited bandwidth.

Aside from their free three day trial (which is understandable), VPN.asia’s plans all come with unlimited bandwidth, so you can download, stream, like, and share to your heart’s content.

Rating:  5/5 – No bandwidth caps!

With so many options to choose from, customers are benefiting more than ever with the feverish competition in the VPN market.

Prices on these plans are insanely low, so you should never really have to pay more than $15 a month, no matter how good it is.

Okay, so with VPN.asia, it’s a little weird. At first glance, it looks like their service is $1 a month. It’s not.

After that first month, you’re billed at $9 per month, and then there are incremental discounts from there for purchasing more service.

While it leans a bit towards misleading, it is in black and white – you just have to read carefully. Either way, the price is right on this VPN.

Rating:  5/5 – Super low prices