This week I reviewed VPN.asia to see how their VPN service compared to others on the market. Here’s what I found out:
- great, easy to use software
- very secure encryption
- low monthly rates
- fast customer support
- no servers in Australia or South America
- only compatible with Mac and Windows
- connection isn’t the fastest
Overall Score: 79/100
VPN.asia is one of the more comprehensive VPN services I’ve seen, but their software compatibility limitations and server distribution really lowered their score.
To get VPN.asia, sign up here: VPN.asia
This score is much lower than the 97/100 scored by our top rated VPN – Express VPN.
The world is reeling in the wake of exponential growth in mobile technology. As mobile network industries continue to expand and evolve, our lives are becoming more and more digitized.
The way of the future is now, and the rhetoric has become, “There’s an app for that.”
Of course, as we all know at this point, this connectivity comes with significant risk.
As the pool of internet users has expanded, and their points of connection continued to grow, the number of hackers and predators has grown along with them.
The world is online, and their information is free for the taking. It hasn’t gone unnoticed, and now identity theft and fraud are quickly rising to the top as the fastest growing crimes in the world.
While antivirus software has been around for years, and does a lot to protect our actual devices, more is needed to safeguard our personal information over the connection itself.
Enter the VPN – the easiest and most comprehensive way to protect your privacy. By routing your connection through a securely encrypted tunnel, your information is kept safe and secure.
VPNs are also a great way to get around content blocks and geo- restrictions.
By routing you to a remote server and hiding your IP address, a VPN tricks servers into thinking you’re accessing from somewhere else, giving you access to all of your favorite content, in anonymity.
The word is out, and VPNs are everywhere now, so how are you to know which one is going to do the job?
In this guide I’ll break down what you need to be on the lookout for when shopping for a VPN, as well as what all of that technical jargon means.
We’ll be taking a closer look at VPN.asia along the way, and see what they have to offer their customers.
Let’s jump right in.
Will VPN.asia Work on My Operating System?
Okay, process of elimination time. The easiest way to narrow the list of contenders is by looking to see which ones are going to work with your operating systems.
All of the features in the world won’t do you a bit of good if their software isn’t compatible, so pay attention to this one.
Make sure their software is going to work on all of your devices, so you don’t wind up needing a separate service plan for each device.
Unfortunately, VPN.asia’s software is pretty limited.
While you can manually configure a connection with their servers on just about any device, their software itself is only compatible with Windows and Mac systems at this time.
Rating: 2/5 – Only for PC and Mac
What Kind of Features Does VPN.asia Have?
A VPN’s features are the finer selling points, and can vary a lot between providers.
I’ll go through and explain what each one means, and give you an idea of what you can expect to get for your money. Then we’ll see where VPN.asia is on that scale.
Feature #1: Multiple Connections
Multiple connections refers to the number of simultaneous connections a VPN allows under one account.
This allows you to protect the connection on more than one device, without having to pay additional fees. Most VPNs offer at least two.
VPN.asia skids right in with the minimum I would require of a VPN, offering their customers up to two simultaneous connections with all of their service plans.
Rating: 4/5 – 2 connections
Feature #2: Money Back Guarantee
This should go without saying, but whoever you sign up with, make sure they have a clearly explained money back guarantee.
This gives you a little peace of mind that you won’t be stuck with crummy service and an unreliable connection and out your money.
Ideally, you want to get a VPN that offers at least a week to get your money back, and not just due to technical issues – for any reason.
With VPN.asia, you get a 7 day money back guarantee – no questions asked.
Rating: 4.5/5 – One week guarantee!
Feature #3: Number of Servers
The number of servers a VPN has to offer can significantly impact the quality of your connection, so make sure they have enough to support a fast, reliable connection.
I wouldn’t use any VPN that had less than 50 servers. Also, make sure their server locations are well distributed throughout the world, so you’ll have one nearby for a more reliable connection.
VPN.asia has a pretty huge network, with 129 servers located all around the world.
However, there are no servers in Australia, and only one in South America, so if you’re on one of those continents, you may not get the best connection.
Rating: 3.5/5 – No servers in S. America or Australia
Feature #4: Referral Program
Referral programs are pretty sweet deals. While they’re not a very common feature, it’s an easy way to save yourself some money on a VPN.
Just recommend a friend try their service, and when they sign up, participating VPNs will usually give you free or discounted service as a reward.
Not surprisingly, VPN.asia doesn’t have a referral program – it’s kind of the white elephant of VPN features.
Rating: 0/5 – No referral program
Feature #5: Data Logging
So let me just make sure this is clear – data logging is not a feature. This is the unsavory practice of keeping logs of users’ activity.
While it’s something many ISPs and governments do, it completely defeats the purpose if a VPN does it.
All that’s even required to set up an account with them is your first name (which, let’s face it, you can make up), and an e-mail address.
Rating: 5/5 – No data logging, no personal information
Feature #6: Bandwidth
Bandwidth is the data capacity of a server, and is a lot like your data usage limits you see on your cell phone plans.
While a lot of this is related to things having to do with your ISP and the server traffic themselves, most VPNs come with completely unlimited bandwidth.
Aside from their free three day trial (which is understandable), VPN.asia’s plans all come with unlimited bandwidth, so you can download, stream, like, and share to your heart’s content.
Rating: 5/5 – No bandwidth caps!
How Secure Is It?
VPNs offer a tremendous level up in security. Whether you’re on public or home Wi-Fi networks, the encryption keeps your traffic private and secure from even the most determined of hackers.
There are two basic standards of encryption, 128 and 256 bit, with the latter of the two being the strongest.
There are also a few different protocols you can utilize to really optimize your connection for either speed or security, depending on what your needs or online activities are like.
While you may want strong encryption for filing your taxes online, you probably don’t need it for streaming Netflix, and encryption can sometimes slow down a connection.
The best VPNs have strong encryption, but with options for ‘turning down’ the security as well.
VPN.asia is one of them, with truly simple settings that the user can adjust to select the connection that’s going to be best for them.
They offer the strongest, most secure encryption available through their 256 bit OpenVPN protocol, as well as some other options optimized for speed and web traffic.
Rating: 5/5 – Secure, with lots of protocol options
What’s the Set Up Process Like?
Not everyone is familiar with VPNs, so set up should always be as simple and straightforward as possible. With great software, there shouldn’t be any manual configurations or settings to adjust.
VPN.asia has set up that’s as simple as it gets. Just go the software section of their website, and download the package that is compatible with your operating system (PC or Mac).
Start the installation wizard, and you’re up and running! Of course, for other systems, you’ll have to manually configure a connection.
Rating: 5/5 – Just download and install
Is it Easy to Use?
Once you get the VPN set up, using it should be as simple as selecting a server location and clicking connect.
Complicated software dashboards and having to get into your network connection settings are deal breakers, and an unnecessary PITA.
I really liked VPN.asia’s software. Not only was it a simple layout, but they had real time displays of the server usage, so you could really cherry pick the fastest one for you.
Switching your security protocol is easy, and connecting is generally pretty straightforward.
Rating: 5/5 – User friendly, with some great options
Logging in with VPN.asia is pretty simple. After installing the software, you’re prompted to enter your credentials.
From there, you can choose whether or not to save your login information, or login each time you start VPN.asia for added security.
The only thing that I didn’t really care for is that I had to login again to connect to a server, and I had some problems authenticating my information when I did that.
If your connection is a little sluggish and you decide you’d like to try your luck on another one, switching with VPN.asia is really simple.
Just disconnect, pick a new server, and hop back online. It’s a lot easier to choose with their bandwidth displays too.
What If I Need Help?
Customer support is one of the most important parts of any service you purchase.
It’s not just about the connection or the security, it’s about the company realizing you’re the paying customer, and they are 100% dependable and accountable to you.
Never settle for anything less than excellent customer support.
This is one of the simplest ways to determine whether or not you’re going to get a reply in a reasonable amount of time.
If their support isn’t 24/7, it means help is subject to weekends, holidays, and business hours, and you could be waiting days for assistance.
VPN.asia has round the clock support that’s available 7 days a week, so you’re never waiting long for assistance.
Rating: 5/5 – 24/7 customer support
The more ways you can get in touch with the company, the better. Almost every VPN out there offers e-mail support – live chat support is where it’s at though.
If they offer phone support too, that’s even better.
VPN.asia has both an e-mail ticketing and a live chat feature on their website, so you can either choose to leave a message with them, or get instant support.
Rating: 4/5 – Live chat and e-mail support
Customer Support Test
What better way to see just how good a company’ support team is than by putting them to the test?
I contacted VPN.asia’s support team twice – once during typical business hours, and again in the later hours of the evening.
I wanted to see how the quality of the support and the speed of their responses varied.
E-mail Support Test #1 – Thursday/2:53 p.m.
I sent my first support request to VPN.asia in the middle of the afternoon.
While the support I received was polite, professional, and to the point, it took them almost ten and a half hours to get back to me.
That’s not a terrible response time, but for 24 hour support, it’s not great.
Result: 10 hours 26 minutes
Rating: 2/5 – Long wait time
E-mail Support Test #2 – Thursday/11:15 p.m.
My second support request went out much later in the evening, and I was curious to see how this would impact the speed of the service I received.
To my surprise, support was much faster this time around, taking just a little over two hours.
Result: 2 hours 7 minutes
Rating: 4/5 – Much faster evening support
Live Chat Support Test #1 – Thursday/11:47 p.m.
My first interaction with VPN.asia’s live chat support was pretty successful.
I only had to wait a moment before I was connected to a representative, and had an answer to my question about 30 seconds later.
Support was effective and professional, and I was in and out of the chat window in no time.
Result: 42 seconds
Rating: 5/5 – Prompt and professional
Live Chat Support Test #2 – Friday/9:00 a.m.
I checked out VPN.asia’s live chat support on Friday morning too, eager to get some fast service. I got assistance in less than a minute, from what was obviously a real human being.
He got my question answered in one go, and within 90 seconds the exchange was done.
Result: 57 seconds
Rating: 5/5 – Fast and effect live chat support
I was really impressed with VPN.asia’s support. Overall, they were fast, professional, and I got a real person on the other end every time.
They got my connection issues handled in no time, and answered my other questions with patience and poise – a rare combination in this industry.
Overall Support Rating: 16/20 – Great live chat support
How Fast is VPN.asia?
The speed of a VPN connection is extremely important, but something you’re not going to be able to tell until you actually try it.
I ran two speed tests, one on VPN.asia and one on my standard home connection, to see how the two compared.
Typically download speeds are a couple mbps slower with a VPN than a standard connection.
When I ran a speed test with VPN.asia, I used a local server with a 46 ms ping at the time, on the OpenVPN protocol. The connection was about average, just a little slower than what I would have liked.
Overall though, for that standard of encryption, it’s really not bad.
Rating: 3/5 – Average connection speed
How Much Does VPN.asia Cost?
With so many options to choose from, customers are benefiting more than ever with the feverish competition in the VPN market.
Prices on these plans are insanely low, so you should never really have to pay more than $15 a month, no matter how good it is.
Okay, so with VPN.asia, it’s a little weird. At first glance, it looks like their service is $1 a month. It’s not.
After that first month, you’re billed at $9 per month, and then there are incremental discounts from there for purchasing more service.
While it leans a bit towards misleading, it is in black and white – you just have to read carefully. Either way, the price is right on this VPN.
Rating: 5/5 – Super low prices
The X Factor
This category has to do with what really makes a VPN stand out. With so many to choose from, these guys really have to work to make an impression on you – and a good one at that.
So what stood out with VPN.asia? Was it anything good? Their website was clean, organized, and well designed.
While they didn’t really stand out tremendously on that note, information was nonetheless easy to find, and all of the plans and features were laid out pretty plainly.
Honestly, if anything sells you on VPN.asia, it’s going to be their software.
It’s simple, and nothing terribly flashy, but it’s easy to navigate, and laid out a lot better than the other VPN programs I’ve seen.
The transparency and honesty of their connection makes for a nice package that does its job like a finely tuned machine.
Rating: 7/10 – Great software
Alright, so we covered a lot of ground there – let’s recap and see how VPN.asia did in this week’s review.
- 2 simultaneous connections
- 7 day money back guarantee
- unlimited bandwidth
- large server network
- ultra secure connection, with lots of options
- easy to set up
- user-friendly, intuitive software
- 24/7 support
- live chat and e-mail assistance
- fast, professional customer service
- low monthly rates
- decent connection speed
- not data logging
- only compatible with Windows and Mac
- no servers in South America or Australia
- no referral program
- connection could be faster
Overall Score: 79/100
Overall, VPN.asia was a really great VPN, with some restrictions that mean that it may not be best for everyone.
If you’re living in South America or Australia, or need a VPN for something other than a Windows or Mac device, you should look into Express VPN that has more comprehensive coverage.
Other than that though, VPN.asia was a seriously impressive service, loaded with features, great support, and some awesome software.
With any luck, you’ve at least got the knowledge and understanding of this software to make an informed purchase decision, so go out there, and don’t settle for anything less than the best.
To get VPN.asia, sign up here: VPN.asia
To see the highest rated VPN that scored a 97/100, click here: Express VPN.