SpotfluxVPN

Customer service is no doubt the most crucial part of any service, but especially a technical one like virtual private networking.

If the company isn’t worried about keeping their customers happy with fast and effective support, you shouldn’t be worried about giving them your money – there are plenty of fish in the sea.

24/7 Support?

The most important part of great customer service is no doubt that they be 24/7.  Otherwise, you could be waiting days for a response, and all the while unable to use what you’re paying for.

Spotflux is pretty upfront about that fact that their support isn’t 24/7.

When asked for their hours, they responded that they try to answer service request outside of business hours, but that their typical support hours are Monday-Friday, 10:00 a.m.-6:00 p.m. EST.

Rating: 2/5 – Limited support availability

Channels

This refers to the ways you can get in touch with customer service. The more the better no doubt, but what you really want to look for here is a live support feature like chat or phone service.

These channels will offer you the most prompt service.

Unfortunately Spotflux only offers support via their e-mail ticket system, so you may find yourself waiting a while for assistance.

Rating:  2/5 – Only e-mail support

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Customer Support Test

The best way to see just how effective a company’s customer service is is by putting them to the test.

I contact Spotflux’s customer support both during peak and off business hour, to see how their response times varied, and just how polite and helpful their support staff really were.

E-mail Support Test #1 – Thursday/10:22 p.m.

I sent my first request to Spotflux’s customer support well outside of normal business hours, in the hopes that I could gauge how fast their response was when asked a question overnight.

I got an answer almost as soon as their department opened, but I did have to wait overnight since it was outside of their support hours.

Result: 9 hours 24 minutes

Rating:  3/5 – Had to wait overnight for a response

E-mail Support Test #2 – Friday/7:41 a.m.

This time around I got a much faster response time, having obviously caught them during their service hours.

Once again, they were polite and professional, and answered all my questions without any of that typically annoyed ‘you’re buggin’ me’ customer service attitude.

Result: 13 minutes

Rating:  5/5 – Very fast, polite service

Despite their limited customer service hours, I could tell that Spotflux really prioritized their customers’ needs. They got to me as fast as they could, and were extremely helpful each time.

One other thing I really liked was that I got someone right here in the US that was fluent in English, so there wasn’t that added difficulty of dealing with a language barrier.

Overall Support Rating:  8/10 – Professional support with fluent English speakers

Okay, so here’s the thing. Everyone out there claims to have the fastest connection. They’re definitely not all right.

The only way to really tell though, is much like with customer service – you just have to try it out.

Since speed is a major factor in deciding on a VPN purchase, I put Spotflux’s connection to the test, comparing it to my home internet connection.

Without Spotflux

With Spotflux

So as you can see my connection was significantly slower with Spotflux.

Normally there’s a slight difference in speed just because of the extra security added to the connection, but this much is way outside of the norm, and basically unacceptable.

Rating:  2/5 – Very slow connection

With people clamoring to watch Game of Thrones at work and Skype in China, security is a facet of VPNs that sometimes gets left in the dust.

However, this is an important part of this service that can protect you from all sorts of nasty things like identity theft and government surveillance.

The strongest encryption out there is 256 bit, so you want to make sure you at least have the option of using that. Also check and see if you can select your security protocol yourself.

This will really help you with getting the most out of your connection in terms of speed versus security.

Spotflux has the strongest encryption on the market, with a 256 bit OVPN protocol.

You can also adjust your connection’s security level by switching from UDP or TCP, depending on how fast or reliable you need it to be.

Rating:  5/5 – Strongest encryption

Once you get the software installed, you should be able to hop on and off the connection with little trouble.

If it’s not as simple as selecting a server and connecting, then you’re jumping through too many hoops for such a simple process.

Spotflux is very easy to use. Just select a server from their drop down menu, and hit connect to get moving.

They have simple settings you can go in and adjust to optimize your connection, with the ability to choose either a TCP or UDP protocol.

Rating:  5/5 – Settings easy to adjust

Logging In

With Spotflux, you log in upon the initial set up process. After that, you stay logged in on your device, even when you close and restart the program.

Changing Servers

Switching servers is really simple with Spotflux.

If you run into a slow connection and want to try your luck on another server, just disconnect, go through the drop down menu and select a new one, and hit connect. Done.

What’s the Set-Up Process Like?

Though VPNs are rapidly gaining in popularity, there’s still a large portion of internet users that are completely unfamiliar with them and how they work.

An easy set up process means that anyone can use them, regardless of their experience level.

Some VPNs require you to manually configure the connection, which is tedious and time consuming. Look for ones that have a simple download and install procedure.

That’s how Spotflux works. Just go to their website, or visit them in the app store on your mobile devices.

Download the software that’s compatible with your system, and begin the installation process. All of your settings are automatically configured from there.

Rating:  5/5 – As easy as it gets

Will Spotflux Work on My Operating System?

The easiest way to rule out some contenders is to see if they’re even going to work on your operating systems.

Make sure they’re compatible with all of your devices, so you can secure your connection no matter what you’re using.

Spotflux is compatible with all devices and operating systems, including Windows, Mac, iOS, Android, and Linux.

It has software and app platforms for all of them, so you can use it interchangeably between all of your devices.

Rating:  5/5 – Compatible with all systems

The features of a VPN are some of their finer selling points, and are a good way to separate the good ones from the duds.

I’ll show you what you can expect from the best VPNs, and what Spotflux has to offer their customers.

Feature #1: Multiple Connections

This refers to the number of simultaneous connections you can have under one account. It’s really helpful to have at least two, so you can protect both your home and mobile connections.

Spotflux actually allows up to five, which is more than enough for one person, and plenty to go around in a household.

Rating:  5/5 – Up to 5 connections

Feature #2:  Money Back Guarantee

Since this is a service rendered completely online, a money back guarantee gives you added peace of mind in knowing that the company isn’t just going to take your money and run.

In a manner of speaking, it gives them a reason to keep you happy. Spotflux actually has a really great refund policy.

They allow all of their customers up to 45 days to claim a refund, regardless of the reason.

After that period of time, they’re pretty strict, but still – a month and half to get your money back is pretty good.

Rating:  5/5 – 45 days to get a refund

Feature #3:  Number of Servers

This one’s important, so pay close attention here. The more servers a VPN has, the more choices you and the rest of their customers have.

This means you can select from a pool of servers in your area with the least traffic and the fastest connection.  Having at least 50 servers to choose from is ideal.

Spotflux unfortunately only has 10 servers worldwide, which really limits your options.

Should the server you depend on in your country become too busy to be fast and efficient, you’ll be hard pressed to connect to another one close by.

Rating:  1/5 – Only 10 servers

Feature #4:  Referral Program

This refers to a program that some companies offer their customers in exchange for sending them new business.

While it’s not the most common feature, it does have the nice effect of putting money back in your pocket, so it’s one to keep an eye out for nonetheless.

Spotflux says that while they don’t currently have a referral program, they are working on one.

For the time being, you won’t be getting any perks for recommending their service, but keep your ears open for an update on this one.

Rating:  0/5 – No referral program yet

Feature #5:  Data Logging

Data logging is the unpleasant and invasive practice of storing logs of users’ internet activity.

While it may be commonplace for government agencies and even ISPs, it has no place in a VPN’s service agreement.

True to the nature of their business, Spotflux never keeps any logs of their users’ activity.

Rating:  5/5 – Truly anonymous browsing

Feature #6:  Bandwidth

If you stream a lot of movies or music, pay close attention to this one. Some VPN providers actually put caps on your monthly bandwidth – those guys don’t deserve your money.

Don’t settle for anything less than completely unlimited bandwidth with any service plan.

Spotflux doesn’t put any limits on their customers’ bandwidth, so you can totally go crazy with streaming Netflix and pirating – erm, purchasing music online.

Rating:  5/5 – Stream to your heart’s content

After you’ve gone through all of the features and decided which ones you can’t live without, you need to check out their prices and see how they compare to some of their competitors.

Getting what you pay for isn’t necessarily true in this business, so don’t let rock bottom prices scare you away. You shouldn’t even consider paying more than $15 per month.

So here’s the thing with Spotflux. Their prices are really low, shaking out to less than $2 per month with their premium plan.

However, unlike most VPN providers, they don’t allow you to purchase anything less than a year’s worth of service at a time.

For someone just needing coverage temporarily, this is pretty inconvenient, and may be a deal breaker.

Rating:  3/5 – Low prices, but no month to month