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NordVPN Review 2017

Summary: With online privacy a thing of the past, it is important that you take steps to keep your online identity safe. Using a VPN is one of the best methods for protecting your online privacy, but not all providers are the same. NordVPN is a premier VPN provider with a global network and features you don’t see from other providers.  It allows you to stream whatever you want from wherever you are in the globe, while also protecting your online privacy. In our NordVPN review, you will find out what makes this VPN service one of the most popular in the market.

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Here are NordVPN’s highlights and drawbacks. While NordVPN offers great speed, usability and data privacy, we found this VPN provider to be lacking in customer support, and although its 2 year plan offers the most competitive price at the moment including a 30 day money-back guarantee, its monthly price is significantly higher with the annual subscription plan.

Pros:

  • Optimized servers for P2P
  • 5 simultaneous connections
  • Unlimited Bandwidth
  • Global VPN Network
  • Kill Switch and Double VPN available

Cons:

  • No telephone support
  • Restrictive refund policy
  • Expensive monthly subscription

 

NordVPN Editor’s Score:  92/100

9.2 Total Score
NordVPN Review

9.2Editor's score
Support
9
Speed
9
Privacy
10
Usability
10
Value
8
5.4User's score
Support
4.2
Speed
5.4
Privacy
6.2
Usability
6.5
Value
5.1
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The World's Most Advanced VPN at 72% Discount

Exclusive Offer - Get 72% off for a 2 year subscription plan.

$3.29 $11.95

 

 

On Which NordVPN Work on My Operating System?

NordVPN is compatible with both Windows and MAC computers. If you plan to use NordVPN on your mobile device, it is compatible with iOS and Android devices.

 

What Kind of Features Does NordVPN Have?

The quality of a VPN service is judged by their features. NordVPN offers excellent value and all of the features that VPN users expect from a quality service.

NordVPN Feature #1: Multiple Connections

NordVPN allows you to connect up to five devices at a time on a single account. Connect your PC, laptop, smartphone, tablet, and Amazon Fire TV all at the same time with one subscription.

NordVPN Feature #2: Money Back Guarantee

NordVPN has one of the more restrictive Money Back Guarantees in the industry. They only offer a 72-hour Money Back Guarantee, and that is only if you are unable to get their service working properly.

NordVPN Feature #3: Number of Servers

With servers in over 80 countries, you’ll have no problems getting around global geo-restrictions. In addition, NordVPN offers Double VPN servers and dedicated torrent servers.

NordVPN Feature #4: Referral Program

If you’re looking to save money on your service, join the NordVPN Referral Program. For every person you get to sign up with NordVPN, you get 20% off your current service.

NordVPN Feature 5: Data Logging

NordVPN has a strict anti-logging policy. They don’t even keep connection logs. This ensures that you stay truly anonymous during your VPN sessions.

NordVPN Feature 6: Bandwidth

If you’re looking for unlimited bandwidth, NordVPN has you covered. There are no bandwidth caps or throttling at any time, even if you connect five devices connected at one time.

 

The World's Most Advanced VPN at 72% Discount

Exclusive Offer - Get 72% off for a 2 year subscription plan.

$3.29 $11.95

 

How Secure Is NordVPN?

NordVPN employs state of the art encryption technology to ensure that your data stays protected.  They employ AES 256-bit encryption, also known as military grade encryption. The US Government has even used this encryption to secure their Top Secret files.

Furthermore, NordVPN has other features to help keep you secure. The program comes with a Kill Switch that will shut down your internet connection should your VPN get disconnected.

For those needing extra encryption, use NordVPN’s Double VPN feature. This routes your connection through two VPN servers, guaranteeing that you’re untraceable.

Lastly, you can optimize your connection dependent on your needs. Use TCP for stronger security or UDP for better speeds.

 

What is NordVPN Setup Process Like?

NordVPN setup is quick and easy. Just download the install file and launch it. The installation wizard will take care of the rest. Afterwards, just launch the program, pick your server and connect. It really is that simple.

 

 Is NordVPN Easy to Use?

The VPN client application is simple to use and perfect for beginners. Upon launch, you can immediately select your server or simply connect to the default server selected.

Additional settings are easy to access. One handy feature is the server list. There you can not only pick a different server but also see the current bandwidth of available servers. This is perfect for helping you find the fastest servers.

Logging in is simple. Just enter your login information and click the connect button. If you click on the remember-me option, you won’t have to enter your information each time.

 

The World's Most Advanced VPN at 72% Discount

Exclusive Offer - Get 72% off for a 2 year subscription plan.

$3.29 $11.95

 

Changing Servers with NordVPN

If you need to change servers, just disconnect from your current server and select one from the long server list. Don’t forget to check the usage meters to find the fastest servers in the country you are connecting to.

NordVPN Support

 NordVPN offers 24/7 support in a variety of methods. Their website has an extensive FAQ section as well as detailed tutorials that will help with most setup and troubleshooting problems.

If this doesn’t solve your problems, you can send an email to customer support or contact them via Live Chat. NordVPN does offer true 24/7 support through their Live Chat feature. Customer support is known to respond in less than 30 seconds and are very knowledgeable. Your best options for support is via their Live Chat feature.

The only drawback is for those preferring direct human interaction via phone calls – unfortunately, NordVPN does not offer telephone support.

How Fast is NordVPN?

While NordVPN is going to slow down your connection slightly since it is filtering all your internet traffic through another server, it shouldn’t slow it down to the point where you cannot do your favorite activities online, such as stream Netflix or gaming.

Download Speeds and Upload Without NordVPN

Prior to using NordVPN, we conducted a speed test on our computer. Our download speeds were right at 16 Mbps and upload about 4 Mbps.

Download Speeds and Upload With NordVPN

After activating NordVPN, we ran the same speed tests. Our download was about 13.5 Mbps while upload was about 2.5 Mbps.

As you can see, there was some reduction in speeds but not enough to significantly impact any standard usage. We were able to surf and stream online videos with ease.

 

The World's Most Advanced VPN at 72% Discount

Exclusive Offer - Get 72% off for a 2 year subscription plan.

$3.29 $11.95

 

NordVPN Pricing

NordVPN has monthly subscriptions starting at $11.95 for a monthly plan, $7 monthly for 6 months, and $5.75 monthly for 1 year. They are now running a 2-year deal at 72% off for the price of $3.29/month.

 

The X Factor

By just looking at their website, you can tell NordVPN is a superior company based on the wealth of knowledge you can obtain. Doing some deeper digging, customers note that their features set them apart from most other VPN providers.

 

Conclusion

When you’re ready to protect your online privacy, consider NordVPN. They offer fast speeds, a large global network of servers, and secure technology trusted by governments and users alike. If you want a provider that takes your online privacy and security seriously, then sign up for NordVPN today!

The World's Most Advanced VPN at 72% Discount

Exclusive Offer - Get 72% off for a 2 year subscription plan.

$3.29 $11.95

To get NordVPN, sign up here:  NordVPN

To see the highest rated VPN that scored a 97/100, click here:   Express VPN.

Lyndon Seitz News maker and gatherer. Editor-in-Chief of Secure Thoughts.

22 Comments
Show all Highest Rating Lowest Rating Add your review
  1. Reply james.lofamia@gmail.com'
    James
    September 17, 2015 at 2:25 am

    Better stay away with NORDVPN. Servers are very unstable, having technical issues every month, most servers are always down almost 80% of them, 70% of the time speeds are very slow like you’re in a dial-up. Customer service representatives are completely useless, responses are from canned response (scripted). Technicians are stupid, could not even make the servers stable for a whole month.

  2. Reply david.hanson@hansonlead.com'
    David
    December 5, 2015 at 10:07 pm

    I have been using NORDVPN for over 6 months through Tunnelblick. While its usually fast both in connecting to the server and browsing the web, it can also take some stake to connect to your favourite servers at times. I´d say my experience is rather frustrating with NORVPN. The biggest problem comes when you believe you have “green connection”, as it is painted in Tunnelblick connection interface, meaning your´re safely connected to your favourite server, and then further you discover that your ass is actually visible to anyone. This is one thing, you just can´t relay on NORDVPN. The next thing you´ll find out is that servers/connections crash rather often, once the connection to the server is down you are greatly exposed, and that is the end of the whole purpose. I am int he search for something more reliable. Good look with NORDVPN.

  3. Reply marauder30@yahoo.com'
    Nick
    January 2, 2016 at 9:55 am

    Avoid NordVPN if at all possible. Service is cheap, but you get what you pay for in this case. Speeds are ridiculously slow. Customer service doesn’t exist. No option to cancel service on your account options page. Terms of service says “You have a right to cancel your account at any time by contacting us.” Too bad they don’t even give you a phone number to cancel service, you have to use a form on their Contact Us page (the email support referenced in this review) and I am still waiting on a response. I guess if I don’t hear back in a reasonable amount of time I will have to cancel my credit card to avoid being charged again? This is a dirty way of treating your customers. Avoid NordVPN at all costs.

  4. Reply imfaisal@gmail.com'
    Faisal
    January 3, 2016 at 12:59 pm

    Wanted to comment on the customer service. I just had a chat with a live agent on Sunday evening regarding a deal. I was offered a solution and the issue was addressed promptly. I think since publication of this review (which I found to be helpful), they must have improved their customer service (e.g., now the money back is for 30 days). I cannot comment on the speed yet as I have not used it extensively yet (I am a new customer).

  5. Reply Private@mailinator.com'
    Private, private
    January 16, 2016 at 6:45 am

    I raised a question with them, and being as it was saturday, decided to try on their live chat, instant response, and over a few minutes they answered all my questions efficiently and clearly.
    By the time the live chat was finished, i got the email reply too. Pretty damn good for a saturday, I will be using them based on that.

    • Reply
      Lyndon Seitz
      February 1, 2016 at 7:41 am

      Hi, That’s great to know!

  6. Reply draka2008@live.ca'
    Cliff
    January 25, 2016 at 8:26 am

    Well, I thought service had improved as well since they upgraded their software. Now you just pick a country and you connect to the best server available I have used it maybe three times this month but today was impossible. Of the 12 servers in Canada, only 2 were functioning at high capacity. I could not connect at all. When I talked to them, I got the same old bs about tap and restarting your computer.
    If you want a vpn that works like a coin toss and is cheap and unreliable this is the one for you. I can’t wait until my contract expires.

    • Reply
      Lyndon Seitz
      February 1, 2016 at 7:23 am

      Thanks for the feedback Cliff. We update our reviews every 6 months we are due for a new one soon. We will update the post when we are donne

  7. Reply eggzoneredzone@gmail.com'
    John
    October 22, 2016 at 10:24 pm
    3.7
    Support
    60
    Speed
    80
    Privacy
    80
    Usability
    80
    Value
    70

    NordVPN is perfect for me. It have SOCKS5 servers that i can setup in bittorrent. Any US servers are fast 50 Mbps and servers that are close to me are fast as my bandwidth. Sometime client and server are unstable but NordVPN keep working with it. Support are ok, takes 1-24 hours to respond, but it seems they are not happy with my ideas or requests.

    The reason why NordVPN is very slow because your hardware can’t handle 256-bit encryption. Update your BIOS and network drivers. If it doesn’t help, use PPTP instead…

  8. Reply bill@gmail.com'
    Bill
    October 27, 2016 at 4:17 pm
    3.2
    Support
    40
    Speed
    60
    Privacy
    80
    Usability
    80
    Value
    60

    I have been using there 3 day free trial. Had a number of questions I sent in via email. Initially the response was relatively prompt, and I stress the word ‘relatively’ (still took more than 12 hours). And there were a few emails that I received with a couple of hours. The last two email enquiries I have made have been atrocious in response time. Sent in a question oct 25 and am still waiting for a response. Sent in another comments saying that their customer service was poor and that I would most likely not purchase anything, and still no response. Will look else whee

    + PROS: Seems secure but only tried 3 day free trial. Not even sure if I have it set up properly. Could not get any more answers from them.
    - CONS: Terrible customer support. It almost felt like they answered the first few questions, and then felt like it was too much of a nuisance to respond.
  9. Reply 3b291791@opayq.com'
    Kevin
    November 14, 2016 at 2:14 am
    4.4
    Support
    80
    Speed
    80
    Privacy
    100
    Usability
    90
    Value
    90

    Used the couponcode 70offyear to get 70percent discount. Works great so far. Enjoy!

    + PROS: Cheap with couponcode (70offyear) good privacy fast
    - CONS: none
  10. Reply illuvitar11@yahoo.com'
    Billy
    November 16, 2016 at 4:23 pm
    1.6
    Support
    30
    Speed
    60
    Privacy
    30
    Usability
    20
    Value
    20

    I have been using Nord VPN for about 3 months now. Customer service is non existent. Out of ten emails I have sent only the first 2 were ever responded to. Privacy is questionable at best. The reason being is you will be kicked off your VPN connection every 5-30 minutes. Any security/privacy you thought you had is gone! So if security/privacy is a concern Nord is not an option for you.

    Live chat is no longer an option they provide. Just as well as when I talked to a guy named Mike he was completely inadequate at solving any issue I had. You could tell that he was just copy and pasting responses. In fact I don’t think Mike actually existed. I think he was a BOT.

    Usability is a crap shoot. You will need to setup many different connections. At least 20. You will have to find the one that is working at that time and hope that you stay connected which will lead to further disappointment.

    Value? I cant find anything that could be considered value in this service. Not even for $3 a month.

    + PROS: Cant really find one pro for Nord VPN. Avoid it like the plague!
    - CONS: 1. No customer service. 2. Randomly intermittent connection rendering security/privacy unachievable. 3. A need for 20 different server connections to find bandwidth or even connect for a maximum period of 30 minutes before your booted from the connection.
  11. Reply jacques.hadit@yopmail.com'
    jacques
    November 18, 2016 at 10:13 pm
    4.9
    Support
    100
    Speed
    90
    Privacy
    100
    Usability
    100
    Value
    100

    One of the best offer of the VPN market

    + PROS: Off Shore based Speed, Very reliable (got no disco in 6 months) Very simple to use not expensive
    - CONS: None
  12. Reply NotGivingAwayRealEmail@maildrop.cc'
    Matt
    December 1, 2016 at 7:50 pm
    4.5
    Support
    50
    Speed
    100
    Privacy
    100
    Usability
    100
    Value
    100

    I really don’t know what everyone is on about the connections cutting out constantly or speeds being low. I’ve been using Nord for about half a year, and it works fantastic for me. Even when accessing servers in America from New Zealand I was getting between 20-60mbps upload and download. I’ve had it disconnect maybe a handful of times on me. However I stay connected 24/7/356, so these occasional outages are manageable. Their kill switch is amazing, and very useful. Keeps me from having to mess around creating my own kill switch with a script. I contacted customer service once, and got an email back the next day… so not too bad IMHO. I think most user issues come from improperly setup systems or issues other than the VPN provider.

    + PROS: Super fast, even across the world Pretty good stability Cheap Strong privacy measures
    - CONS: Not 100% reliable (use the kill switch) Encryption algorithm is stressful to under-powered machines
  13. Reply sandyspain@gmail.com'
    Sandra Wild
    December 9, 2016 at 2:31 am
    2
    Support
    60
    Speed
    50
    Privacy
    30
    Usability
    30
    Value
    30

    I wish I had read these comments before I had paid $59 for a two year subscription on Black Friday. I wanted a VPN to watch BBCiPlayer and ITV Player in the UK and can not connect to either of them. I have sent numerous emails to them-they even opened a ‘ticket’ on my problem but 6 DAYS later I have not heard a thing. I have told them that I want my money refunded but guess what-haven’t heard a thing. It is disgusting customer service and I would advise anyone to steer clear of this company.

    + PROS: Nothing
    - CONS: Everything
  14. Reply customer@nordvpn.com'
    Mike Hunt
    December 10, 2016 at 4:52 pm

    NordVPN customer service sucks and it’s as bad as comcast. They lie cheat and steal. I will not use them again.

  15. Reply marvin696969@hotmail.com'
    john
    January 2, 2017 at 3:10 am
    1.5
    Support
    30
    Speed
    30
    Privacy
    30
    Usability
    30
    Value
    30

    nord vpn claims to be the best but the truth is it actually doesnt hide your ip like everyone thinks…. if you simply type whats my ip into google while running the crappy coded software and run a torrenting program at the same time which is why half the world wants a vpn, you will find it will reveal your genuine ip and put you at risk!!! should you try to contact them about this issue they will ignore you and another thing about the poorly coded crap is it slows your pc completely!!! I SUGGEST ANYONE THINKING OF BUYING THIS CRAP TO LOOK ELSEWHERE!!!

    + PROS: useless
    - CONS: useless
  16. Reply jeromebrassard@hotmail.com'
    J.B.
    January 16, 2017 at 6:34 am

    Worst customer service ever. Subscribed and cancelled the same day, 1 hour apart. We are now 10 days later, still no confirmation of cancellation and no refund. They say it might take another few weeks! It takes them forever to respond to my emails and they say it is because of my bank that the takes so long… bullsh*t! But it took them only one day to charge my mastercard! Scammers! These people don’t deserve your money, take your business elsewhere!

  17. Reply nexom@rocketmail.com'
    Marco
    March 10, 2017 at 10:54 am
    2
    Support
    20
    Speed
    40
    Privacy
    60
    Usability
    60
    Value
    20

    I subscribed to NordVPN a couple months ago, reading some (copywrited) reviews. Since then I’ve experienced speed performances, and some security problems from the NordVPN client. Usually download/upload speeds are very low, expecially during daytime, averaging a few kbps (tried several OS, routers, ISP services, VPN servers, etc. – the hundreds of NordVPN servers located in Europe just seem configured identically). At times speed gets faster, but it’s a matter of a few seconds. I submit they’re limiting bandwith because of limited resources available. During the night most times (not always) speed get much higher (still with many spikes).
    In the morning speed gets so slow that it’s impossible to open even the simplest HTML page: it goes timeout. So, it might even happen that NordVPN’s client loses connection from his server, and suddenly You’re left unprotected.

    + PROS: Low price Nice looking client software
    - CONS: Very slow (bandwidth limitation ?) Can't use P2P, Video streaming, or anything demanding
  18. Reply grtpenhv@sharklasers.com'
    Pat
    April 5, 2017 at 11:45 pm
    3.1
    Support
    20
    Speed
    50
    Privacy
    80
    Usability
    100
    Value
    60

    I’d tend to agree with the a lot of the items (i.e. the poor reviews) given above. The service is indeed slow. Until recently it did not seem to hide one’s IP address, though that issue seems to be fixed now. I’m reserving the right not to give it 5 stars for privacy as for a long time this wasn’t working……and who knows, it might stop working again.

    + PROS: Nice user interface
    - CONS: Very slow speeds Until recently, it did not seem like it hid the IP/DNS of the user (but that is fixed now).
  19. Reply lolcert@amail.club'
    LolCert
    May 15, 2017 at 2:09 am
    5
    Support
    100
    Speed
    100
    Privacy
    100
    Usability
    100
    Value
    100

    Really reliable good service. Have minimum impact on speeds with high encryption. Supports up to six devices, apps for all os.

    + PROS: up to 6 devices double VPN TOR US Netflix and other streaming reliable connections (no drops) low speed reduce 24/7 support via live chat
    - CONS: -
  20. Reply nicole2017@tutanota.com'
    me
    July 21, 2017 at 5:42 pm
    5
    Support
    100
    Speed
    100
    Privacy
    100
    Usability
    100
    Value
    100

    never had an issues. works excellent including customer service . . don’t know what everyone else is complaining about. maybe its YOU 🙂

    + PROS: everything
    - CONS: none

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