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NordVPN Review 2018

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NordVPN, one of the fastest growing VPNs on the market, is known for its large number of server networks, fast speeds, multiple platform options, and its introduction of their CyberSec feature. We wanted to validate for ourselves this VPN’s ratings found online. We decided to test the product and give you the information in this NordVPN review, so you can make an informed decision if this provider is right for you.

Sign up with NordVPN here

Get NordVPN

NordVPN is a premium feature VPN that boasts one of the biggest server networks out there. In fact NordVPN servers number over 1,500 and are located in 61 countries around the world. But does the VPN deserve its feature-packed reputation or is it more hype than substance. In our NordVPN review 2017 we set out to find out.

NordVPN Review – Pros & Cons

PROS:
  • Massive server network: over 1,500
  • Specialized Tor and anti-DDoS servers
  • Wide choice of clients for each supported platform
  • Impressive Windows client with minimalistic design
  • Cybersec offers some internet security features

CONS:
  • Marginally more expensive than some competitors
  • Server recommendation feature isn’t strong
  • Some servers slower than others
  • Can’t chose the server city
  • Unknown staff

NordVPN Editor’s Score:  92/100

Nordvpn

9.2 Total Score
NordVPN Review

9.2Editor's score
Setup
9
Features
10
Netflix
9
Privacy
10
Support
9
7.3User's score
Setup
6.7
Features
7.4
Netflix
7.7
Privacy
7.9
Support
7
Add your review  |  Read reviews and comments

Get NordVPN

NordVPN Setup and Usability

Users can get the NordVPN set up in a matter of minutes.

After purchasing a subscription and entering their new NordVPN login credentials, users are taken to a download area which has apps available to download for all the supported platforms. NordVPN Android and iOS apps can also be installed directly through the Google Play Store and iTunes.

NordVPN review - Download area

NordVPN review - Connection wizard options input

We were particularly impressed by the granular installation options available for each platform. Windows users, for example, can chose to download the main application, an OpenVPN connection GUI, or manually install .OVPN and .PBK connection files if they so prefer. NordVPN download files and support are also available for the DD-WRT and Tomato router firmwares. Raspberry Pi users can install via .OVPN configuration files.

NordVPN review -Connected to Ireland

We also thought that the user interface (UI) was seriously impressive on the Windows 10 client that we used for this review (we opted to test on the full application rather than the OPVN GUI). Users can chose a location to connect to visually on a map that even features icons such as ships and trees. Despite the visual simplicity of the home screens, there’s also plenty of power packed into the settings menus. Overall, NordVPN is a far cry from some of the clunky alternative on the market that seem to have discounted this area of VPN software entirely.

NordVPN review - Main settings page

Rating: 9/10 Easy installation and well-designed UI

NordVPN Features

#1: Servers for every purpose

Whether you’re hoping to NordVPN torrent, stream geo-restricted multimedia, or simply need a means of securing your traffic through encrypting and tunneling it through another server, NordVPN has options to meet your needs.

NordVPN Review - Connection wizard options input

These include double VPNs (a daisy-chained network in which traffic is encrypted and tunneled twice for extra security), Onion over VPN (for Tor browser users) and anti-DDoS (Distributed Denial of Service attack) servers for those requiring connections with minimal interruptions. Users can also chose to direct traffic through dedicated IP VPN servers, obfuscated servers, as well as through the company’s wide network of “standard servers” with connection locations spanning from Albania to Vietnam.

#2: Panama headquarters

Those fearing that the prying eyes of the NSA will get their hands on NordVPN usage data can rest easy. The company is based in Panama although it does maintain a service called CloudVPN Inc. which is based in the US but only acts as a payment processor.  This means that users’ data is processed and stored in a country without data retention laws that has been known to take a rather benign view of customers’ right to privacy.

#3: Multiple protocol support

Using NordVPN users can choose to connect from a wide variety of protocols including OpenVPN, IPSec/IKEv2, IPSec, and PPTP. This provides support for those wishing to connect a wide variety of devices to the VPN, including older machines for which PPTP may be the more suitable option.

#4: Six simultaneous connections

NordVPN also allows users to make six simultaneous connections to the network. This makes it a great choice for those wishing to use one subscription for their PC, router, tablet, and home entertainment center. NordVPN’s six device limit is more generous than that offered by some other providers.

#5:  Auto connect and kill switch

Those that want their VPN to run continuously on their machines will be pleased to learn that NordVPN features both a kill switch (cutting the VPN connection as soon as the connection is lost), a start on startup option, and an auto-connect feature which allows users to select the server that they automatically connected to when the program launches.

#6: CyberSec Support

NordVPN has recently begun offering support for CyberSec, a security upgrade which automatically blocks users from accessing suspicious websites. Impressively, the program can prevent the host computer from participating in DDoS attacks even if it has already been compromised by malware. This provides users with a good degree of online protection even if they are not running a dedicated internet security package on their machines.

NordVPN review - CyberSec

Rating: 10/10 The server choice alone warrants full marks

Can NordVPN Unblock Netflix?

Unlike some other NordVPN reviews, we wanted to make 100% sure that the service hadn’t been blocked by Netflix’s attempts to deny access to IP addresses that are known to be managed by VPN providers.

We are pleased to report that, as the company states in its help center, we were able to unblock Netflix without issue using one of the US servers. For viewers hoping to access other Netflix regions through the VPN, France, India, Germany, the Netherlands, and the United Kingdom are all currently supported. NordVPN has taken a proactive approach to ensuring that its users manage to access Netflix successfully and has even recommended specific servers to use if others are unsuccessful. We are confident that this is one provider that users can feel confident trusting for Netflix access over the long term.

NordVPN - Main screen disconnected

Rating: 9/10: It works and the company is committed to keeping it that way.

NordVPN Price

NordVPN undoubtedly packs some great features, but does it all come at a hefty price? Fortunately not. At $11.95/month for the monthly plan, $7/month for the six month plan, and $5.75 for the yearly plan it is marginally more expensive than some options on the market, but given its rich feature-set and that fact that it works with Netflix, we would personally be happy to shell out the small difference.

There is no NordVPN free option but the company does offer a fully featured 3-day no credit card required NordVPN free trial. This is a nice touch that many competitors don’t feel the need to offer.

All plans come with a 30 day month back guarantee and Bitcoin is accepted for payment.

NordVPN review - pricing

Rating 8/10: Marginally more expensive than some competitors, but in our opinion, it’s more than worth the difference.

How Fast is NordVPN: Servers and Performance?

NordVPN’s UI isn’t great at providing recommendations for the best server for a certain purpose (streaming, gaming, etc) in the way that some providers are, but the speeds its offers are impressive. In addition, its wide network of 1,500 servers, including dedicated specialty servers, is among the best in the industry.

From a baseline downlink of 40.16 Mbps, speed only dropped to 35.07 Mbps when connecting through one of the company’s servers in Belgium. Connecting to a server in the US dropped the speed to 23.95 Mbps.  These are good metrics that are more than sufficient for practically all browsing and streaming requirements.

NordVPN review - Speed test

NordVPN review - Speed test

One strange limitation worth pointing out is that users are unable to specify the city they are connecting to. We’re not sure where “Australia server 17” is located, but it’s probably not important that we know.

NordVPN Review - Server options - Austraslia

NordVPN -Chrome extension connected through Australia

How Secure is NordVPN – NordVPN Logs

Based in Panama, which currently has no data retention or reporting laws, NordVPN is a totally no-logs provider.  According to its help center, the only information kept about users is their email address and billing information.  That’s a pretty ironclad guarantee if we ever saw one.

For those that really want to max out on their online security at all costs, the double VPNs (which tunnel and encrypt traffic twice) are a great option. NordVPN currently operates 17 such servers including those based in the UK and the US.

One thing, though. If you’re interested, don’t expect to find much information about the staff members or executive leadership of NordVPN.  The company prides itself on anonymity and that evidently extends to its own public image.

Rating: 10/10: A true no-logs provider with great security options.

Is NordVPN Reliable: Customer Support

Finally, the customer support.

NordVPN offers 24/7 email and live chat support. Users have reported positively on interactions with the staff and you certainly get the impression that these are in-house professionals deeply familiar with the product’s operation.

There’s also a well populated help center which features an extensive selection of in-depth tutorials on how to get every configuration the platform offers up and running. The Android setup tutorial, for instance, walks through getting every connection protocol setup one-by-one.

Rating: 9/10: One point off for lack of phone support. Otherwise, it’s great.

NordVPN Rating by SecureThoughts.com

NordVPN is a premium VPN that lives up to its reputation. It’s fractionally more expensive than some other solutions on the market, but for stellar Netflix support and industry-leading features that even stray into the realm of internet security, we think it’s a worthwhile investment.

Get NordVPN today

Top VPN Contender for 2017

Exclusive Offer - Getn 72% off for a 2 year subscription plan.

$3.29 $11.95

Blogger for CyberSecurity Technology and News

46 Comments
Show all Highest Rating Lowest Rating Add your review
  1. Reply farhanameghami.fm@gmail.com'
    Julia
    January 15, 2018 at 1:54 am
    4.7
    Setup
    100
    Features
    90
    Netflix
    90
    Privacy
    100
    Support
    90

    NordVPN is an overall decent VPN service that has made some great improvements recently. Thanks to server upgrades and additions, the network now offers more speed and reliability. They have also released updated apps that successfully protect users against leaks.
    However, extensive testing and research for this NordVPN review still identified drawbacks like the kill switch does not block any traffic. Also the VPN exhibits fluctuating performance with some servers.
    Nonetheless, its discounted price still makes NordVPN a decent choice and certainly worth consideration, despite the drawbacks mentioned above.

  2. Reply bodeosunsanya@yahoo.com'
    Janet
    January 7, 2018 at 10:12 am
    5
    Setup
    100
    Features
    100
    Netflix
    100
    Privacy
    100
    Support
    100

    I rather like Nord and it was actually my choice until I found something cheaper and almost as good. But if I could have afforded it, I’d have kept up with it. It’s very good.

  3. Reply Jorge@JustJorge.com'
    Jorge
    December 30, 2017 at 2:09 pm
    4.6
    Setup
    100
    Features
    80
    Netflix
    100
    Privacy
    100
    Support
    80

    NordVPN has worked well for me when I have traveled outside of the US. My company sends me to Mexico, Canada and the UK quite regularly and so this has become a must for streaming. If you watch Hulu from outside the US, make sure you get this one as the IPv6 leak protection is necessary or they will block you.

    + PROS: Works well for getting to Netflix, Hulu / any streaming. Nice number of servers
    - CONS: Speeds on some servers are iffy
  4. Reply Liam@gmail.com'
    Liam
    December 30, 2017 at 12:40 am

    VPN is really a powerful media for keeping identity and privacy safe in the cyber world. It’s especially true for me as I’m a businessman and have to run a big maintenance regularly over the internet. With the increase of recent cyber-attacks, I was worried so much. Now, I have NordVPN on my side. Great job, Daniel for letting people know about this awesome VPN service.

  5. Reply thakur00711@gmail.com'
    Mark
    December 29, 2017 at 4:27 pm
    4.6
    Setup
    90
    Features
    80
    Netflix
    100
    Privacy
    100
    Support
    90

    Nord vpn is good it provides good speed ,good features and most importantly it is very cheap so any one can easily purchase the subscription of Nord vpn.

  6. Reply iamdonnasmith2@gmail.com'
    Edward
    December 29, 2017 at 7:34 am

    Nord has the usual collection of features, but the specialized servers for Tor-Over-VPN, double encryption, and others, are the service’s standout features. I will keep using it

  7. Reply apple123@me.com'
    Phillip
    December 29, 2017 at 12:59 am

    Just switched to NordVPN and glad that I did. Speeds are fast, and was really impressed with customer support response time when I was having a problem getting everything set up. Only been using it for a few months but if the start is any indication of what to expect, I’m confident that I’ll be sticking around.

  8. Reply shahzadwaheed0000@gmail.com'
    Shiza Khan
    December 27, 2017 at 11:07 am
    5
    Setup
    100
    Features
    100
    Netflix
    100
    Privacy
    100
    Support
    100

    We have just launched a networking company but we are worried about our security. One of our Colleagues has suggested us to use NordVPN and let’s hope it works in our favour. ThankYou!

  9. Reply topawareness@gmail.com'
    LIZZY
    December 25, 2017 at 12:19 am
    4.9
    Setup
    100
    Features
    100
    Netflix
    100
    Privacy
    100
    Support
    90

    NordVPN has a really reliable good service, less impact on speeds with high encryption and supports more than five devics, apps for all os. I highly recommend NordVPN

  10. Reply brandon.wstck@gmail.com'
    Brandon
    December 10, 2017 at 9:19 pm
    4.5
    Setup
    90
    Features
    80
    Netflix
    90
    Privacy
    100
    Support
    90

    So here’s my take on NordVPN: The Security is very strong, the IPv6 leak protection upgrade has made them one of the most secure VPNs in the market. Also they have tons of servers in multiple locations which makes it one of the most useful VPNs on the market.

    + PROS: Reliable, quick, and safe
    - CONS: Fluctuating speeds
  11. Reply mbodoch@gmail.com'
    Mickael
    December 6, 2017 at 9:16 pm
    5
    Setup
    100
    Features
    100
    Netflix
    100
    Privacy
    100
    Support
    100

    I own an iPhone, a PC, an Android tablet, and I use Linux for work, so it was important for me to have a VPN which worked well with multiple operating systems. Thankfully, NordVPN works great with each different system and I’ve had no technical issues to date.

    + PROS: Works fine with all operating systems
    - CONS: Doesn’t work so well from the UAE
  12. Reply chloethomas1193@gmail.com'
    Maria Savis
    December 6, 2017 at 1:39 am
    4.8
    Setup
    80
    Features
    100
    Netflix
    100
    Privacy
    100
    Support
    100

    NordVPN is ever-rocking. The cyber-security system and the ability to navigate through about 61 is enough to choose this VPN. I wonder why some people are complaining. Overall, I think its Ok! I’d like to see an improvement in the network stability though.

  13. Reply kasperkk13@gmail.com'
    Mace
    December 5, 2017 at 10:12 pm
    1.9
    Setup
    0
    Features
    80
    Netflix
    0
    Privacy
    50
    Support
    60

    Great VPN although i had issues with the download speed. It is user friendly with specialized servers such as P2P, Double VPN and Anti DDoS. Privacy policy doesn’t really check out . So far i have been using it to connect to a friend in France and i have not recorded any crashing. Good stable connection.

  14. Reply mitchelledavis92@gmail.com'
    Tabatha Flores
    December 5, 2017 at 11:11 am

    The service that comes with NordVPN is second to none. I would have no problems recommending NordVPN.

  15. Reply suvdylon@yahoo.com'
    Suzan
    November 27, 2017 at 9:14 pm
    4.3
    Setup
    90
    Features
    90
    Netflix
    90
    Privacy
    100
    Support
    60

    Security is the most crucial component of a VPN service and this is where NordVPN excels. It uses a 256-bit encryption and an OpenVPN protocol and I have never had any sort of security issue while using it. When I saw it was Panama based and didn’t have too much company information I was a tad concerned, but my overall experience has been excellent.

    + PROS: Completely secure, retains no logs
    - CONS: Mediocre customer service
  16. Reply billym2366@yahoo.com'
    Billy
    November 21, 2017 at 9:12 pm
    4.7
    Setup
    90
    Features
    80
    Netflix
    100
    Privacy
    100
    Support
    100

    Finally a VPN which works with Netflix! I switched over from my old VPN service because it could no longer bypass the Netflix firewall but NordVPN does it effortlessly. Add the huge number of servers to the mix and you get a top-notch VPN client. Way to go NordVPN!

    + PROS: Connects to 6 devices simultaneously
    - CONS: Doesn’t support Xbox
  17. Reply
    Scott
    November 21, 2017 at 6:54 pm

    How does the Double VPN config work? Do you have much scope?

    • Reply
      ST Admin
      November 21, 2017 at 6:55 pm

      Setting up the Double VPN is as easy as simply switching server. Just head over to the NordVPN server page and choose one of the double VPN locations. You can’t pick the specific servers, but there are choices in nine countries.

  18. Reply
    Natasha
    November 19, 2017 at 7:31 pm
    4.4
    Setup
    90
    Features
    90
    Netflix
    90
    Privacy
    90
    Support
    80

    I made the switch to NordVPN after my last VPN let me down. It runs quite well on my mac and iPhone especially compared to the last one. The main issue I had with them was with their customer service, I was using the live chat and whoever was on the other end was taking about 7 minutes to respond between questions. That was a tad frustrating to say the least. Other than that though it’s been a good service.

    + PROS: Great for Mac and iPhone. Had no problem streaming. Great speed.
    - CONS: Need to wait a bit long for reply on live chat
  19. Reply nathen.bu@gmail.com'
    Nathen
    November 19, 2017 at 7:30 pm
    4
    Setup
    80
    Features
    80
    Netflix
    80
    Privacy
    80
    Support
    80

    NordVPN was not the first VPN service I’ve used and its been a much better experience then im used too.

    I remember that no service is perfect.

  20. Reply redjohn@whitehouse.gov'
    Red John
    November 15, 2017 at 12:14 am
    4.6
    Setup
    90
    Features
    90
    Netflix
    100
    Privacy
    80
    Support
    100

    Some people are saying that their speed really suffered after installing NordVPN. I checked my speed every day and I’ve noticed I get 48-49 mbps down using NordVPN on my already 50 Mbps connection – so for me speed really isn’t an issue.

    Nord is the best VPN I’ve tried to date (and I’ve been through a fair few in my time). I’ve only once had an issue with accessing geo-restricted content and after speaking with customer care, though they took about 2 hours to reply, they got back to me with a solution (used a different server) and I was able to access the content in the end. Overall very pleased with them.

    Thanks!

  21. Reply shaniquastj@gmail.com'
    Shaniqua St. James
    November 14, 2017 at 9:58 pm
    4.4
    Setup
    80
    Features
    100
    Netflix
    80
    Privacy
    100
    Support
    80

    For someone like me who doesn’t know much about computers and these things, I really needed a VPN after moving abroad but still wanted to watch BBC iPlayer and ITV. I downloaded NordVPN literally just for the channel access and so far they’ve been great! Had no issues with watching my favorite British series apart from the occasional issues with speed. After contacting support they advised me to switch servers and that speed things up.

  22. Reply toddkhaley@gmail.com'
    Todd
    November 14, 2017 at 9:56 pm
    4.4
    Setup
    90
    Features
    90
    Netflix
    90
    Privacy
    90
    Support
    80

    NordVPN really helped me to keep in contact with my friends in family since I’ve been working now in China. Here there’s no WhatsApp or Skype so Nord has been a real life saver. I came across the occasional issue when trying to stream from the U.S Netflix library and found it to be a bit glitchy (the page would sometimes reload in the middle of an episode). But it’s not the end of the world, the main reason I have it is for contact and that all works amazingly!

  23. Reply focbk8ht4@use.startmail.com'
    Ilium
    September 12, 2017 at 7:24 am

    I cannot comment on using Nordvpn, only that I had issues completing the payment. I received a fraud alert last night and then a phone call from my bank that my credit card (Visa) had been blocked. The bank said that my card was blocked from making a payment to NordVPN because they have a “high risk rating of 83”. I was told to go in to my bank to request a new card (which I did). I would like to try the service, but will have to find an alternate way of paying for the service.

  24. Reply nicole2017@tutanota.com'
    me
    July 21, 2017 at 5:42 pm
    5
    Support
    100
    Speed
    100
    Privacy
    100
    Usability
    100
    Value
    100

    never had an issues. works excellent including customer service . . don’t know what everyone else is complaining about. maybe NordVPN YOU 🙂

    + PROS: everything
    - CONS: none
  25. Reply lolcert@amail.club'
    LolCert
    May 15, 2017 at 2:09 am
    5
    Support
    100
    Speed
    100
    Privacy
    100
    Usability
    100
    Value
    100

    Really reliable good service. Have minimum impact on speeds with high encryption. Supports up to six devices, apps for all os. I strongly recommend NordVPN.

    + PROS: up to 6 devices double VPN TOR US Netflix and other streaming reliable connections (no drops) low speed reduce 24/7 support via live chat
    - CONS: -
  26. Reply grtpenhv@sharklasers.com'
    Pat
    April 5, 2017 at 11:45 pm
    3.1
    Support
    20
    Speed
    50
    Privacy
    80
    Usability
    100
    Value
    60

    I’d tend to agree with the a lot of the items (i.e. the poor reviews) given above. The service is indeed slow. Until recently it did not seem to hide one’s IP address, though that issue seems to be fixed now. I’m reserving the right not to give it 5 stars for privacy as for a long time this wasn’t working……and who knows, it might stop working again.

    + PROS: Nice user interface
    - CONS: Very slow speeds Until recently, it did not seem like it hid the IP/DNS of the user (but that is fixed now).
  27. Reply nexom@rocketmail.com'
    Marco
    March 10, 2017 at 10:54 am
    3
    Support
    40
    Speed
    60
    Privacy
    80
    Usability
    80
    Value
    40

    I subscribed to NordVPN a couple months ago, reading some (copywrited) reviews. Since then I’ve experienced speed performances, and some security problems from the NordVPN client. Usually download/upload speeds are very low, expecially during daytime, averaging a few kbps (tried several OS, routers, ISP services, VPN servers, etc. – the hundreds of NordVPN servers located in Europe just seem configured identically). At times speed gets faster, but it’s a matter of a few seconds. I submit they’re limiting bandwith because of limited resources available. During the night most times (not always) speed get much higher (still with many spikes).
    In the morning speed gets so slow that it’s impossible to open even the simplest HTML page: it goes timeout. So, it might even happen that NordVPN’s client loses connection from his server, and suddenly You’re left unprotected.

    + PROS: Low price Nice looking client software
    - CONS: Very slow (bandwidth limitation ?) Can't use P2P, Video streaming, or anything demanding
  28. Reply jeromebrassard@hotmail.com'
    J.B.
    January 16, 2017 at 6:34 am

    Worst customer service ever. Subscribed and cancelled the same day, 1 hour apart. We are now 10 days later, still no confirmation of cancellation and no refund. They say it might take another few weeks! It takes them forever to respond to my emails and they say it is because of my bank that the takes so long… bullsh*t! But it took them only one day to charge my mastercard! Scammers! These people don’t deserve your money, take your business elsewhere!

  29. Reply marvin696969@hotmail.com'
    john
    January 2, 2017 at 3:10 am
    2.5
    Support
    50
    Speed
    50
    Privacy
    50
    Usability
    50
    Value
    50

    nordvpn claims to be the best but the truth is it actually doesnt hide your ip like everyone thinks…. if you simply type whats my ip into google while running the crappy coded software and run a torrenting program at the same time which is why half the world wants a vpn, you will find it will reveal your genuine ip and put you at risk!!! should you try to contact them about this issue they will ignore you and another thing about the poorly coded crap is it slows your pc completely!!! I SUGGEST ANYONE THINKING OF BUYING THIS CRAP TO LOOK ELSEWHERE!!!

    + PROS: useless
    - CONS: useless
  30. Reply customer@nordvpn.com'
    Mike Hunt
    December 10, 2016 at 4:52 pm

    NordVPN customer service sucks and it’s as bad as comcast. They lie cheat and steal. I will not use them again.

  31. Reply sandyspain@gmail.com'
    Sandra Wild
    December 9, 2016 at 2:31 am
    2
    Support
    60
    Speed
    50
    Privacy
    30
    Usability
    30
    Value
    30

    I wish I had read these comments before I had paid $59 for a two year subscription on Black Friday VPN Deal. I wanted a VPN to watch BBCiPlayer and ITV Player in the UK and can not connect to either of them. I have sent numerous emails to them-they even opened a ‘ticket’ on my problem but 6 DAYS later I have not heard a thing. I have told them that I want my money refunded but guess what-haven’t heard a thing. It is disgusting customer service and I would advise anyone to steer clear of this company.

    + PROS: Nothing
    - CONS: Everything
  32. Reply NotGivingAwayRealEmail@maildrop.cc'
    Matt
    December 1, 2016 at 7:50 pm
    4.9
    Support
    90
    Speed
    100
    Privacy
    100
    Usability
    100
    Value
    100

    I really don’t know what everyone is on about the connections cutting out constantly or speeds being low. I’ve been using NordVPN for about half a year, and it works fantastic for me. Even when accessing servers in America from New Zealand I was getting between 20-60mbps upload and download. I’ve had it disconnect maybe a handful of times on me. However I stay connected 24/7/356, so these occasional outages are manageable. Their kill switch is amazing, and very useful. Keeps me from having to mess around creating my own kill switch with a script. I contacted customer service once, and got an email back the next day… so not too bad IMHO. I think most user issues come from improperly setup systems or issues other than the VPN provider.

    + PROS: Super fast, even across the world Pretty good stability Cheap Strong privacy measures
    - CONS: Not 100% reliable (use the kill switch) Encryption algorithm is stressful to under-powered machines
  33. Reply jacques.hadit@yopmail.com'
    jacques
    November 18, 2016 at 10:13 pm
    5
    Support
    100
    Speed
    100
    Privacy
    100
    Usability
    100
    Value
    100

    NordVPN is one of the best offer of the VPN market

    + PROS: Off Shore based Speed, Very reliable (got no disco in 6 months) Very simple to use not expensive
    - CONS: None
  34. Reply illuvitar11@yahoo.com'
    Billy
    November 16, 2016 at 4:23 pm
    1.6
    Support
    30
    Speed
    60
    Privacy
    30
    Usability
    20
    Value
    20

    I have been using NordVPN for about 3 months now. Customer service is non existent. Out of ten emails I have sent only the first 2 were ever responded to. Privacy is questionable at best. The reason being is you will be kicked off your VPN connection every 5-30 minutes. Any security/privacy you thought you had is gone! So if security/privacy is a concern Nord is not an option for you.

    Live chat is no longer an option they provide. Just as well as when I talked to a guy named Mike he was completely inadequate at solving any issue I had. You could tell that he was just copy and pasting responses. In fact I don’t think Mike actually existed. I think he was a BOT.

    Usability is a crap shoot. You will need to setup many different connections. At least 20. You will have to find the one that is working at that time and hope that you stay connected which will lead to further disappointment.

    Value? I cant find anything that could be considered value in this service. Not even for $3 a month.

    + PROS: Cant really find one pro for Nord VPN. Avoid it like the plague!
    - CONS: 1. No customer service. 2. Randomly intermittent connection rendering security/privacy unachievable. 3. A need for 20 different server connections to find bandwidth or even connect for a maximum period of 30 minutes before your booted from the connection.
  35. Reply 3b291791@opayq.com'
    Kevin
    November 14, 2016 at 2:14 am
    4.7
    Support
    90
    Speed
    100
    Privacy
    100
    Usability
    90
    Value
    90

    Used the couponcode 70offyear to get 70percent discount. Works great so far. Enjoy!

    + PROS: Cheap with couponcode (70offyear) good privacy fast
    - CONS: none
  36. Reply bill@gmail.com'
    Bill
    October 27, 2016 at 4:17 pm
    3.4
    Support
    60
    Speed
    60
    Privacy
    80
    Usability
    80
    Value
    60

    I have been using there 3 day free trial. Had a number of questions I sent in via email. Initially the response was relatively prompt, and I stress the word ‘relatively’ (still took more than 12 hours). And there were a few emails that I received with a couple of hours. The last two email enquiries I have made have been atrocious in response time. Sent in a question oct 25 and am still waiting for a response. Sent in another comments saying that their customer service was poor and that I would most likely not purchase anything, and still no response. Will look else whee

    + PROS: Seems secure but only tried 3 day free trial. Not even sure if I have it set up properly. Could not get any more answers from them.
    - CONS: Terrible customer support. It almost felt like they answered the first few questions, and then felt like it was too much of a nuisance to respond.
  37. Reply eggzoneredzone@gmail.com'
    John
    October 22, 2016 at 10:24 pm
    4.7
    Support
    90
    Speed
    90
    Privacy
    90
    Usability
    100
    Value
    100

    NordVPN is perfect for me. It have SOCKS5 servers that i can setup in bittorrent. Any US servers are fast 50 Mbps and servers that are close to me are fast as my bandwidth. Sometime client and server are unstable but NordVPN keep working with it. Support are ok, takes 1-24 hours to respond, but it seems they are not happy with my ideas or requests.

    The reason why NordVPN is very slow because your hardware can’t handle 256-bit encryption. Update your BIOS and network drivers. If it doesn’t help, use PPTP instead…

  38. Reply draka2008@live.ca'
    Cliff
    January 25, 2016 at 8:26 am

    Well, I thought service had improved as well since they upgraded their software. Now you just pick a country and you connect to the best server available I have used it maybe three times this month but today was impossible. Of the 12 servers in Canada, only 2 were functioning at high capacity. I could not connect at all. When I talked to them, I got the same old bs about tap and restarting your computer.
    If you want a vpn that works like a coin toss and is cheap and unreliable this is the one for you. I can’t wait until my contract expires.

    • Reply
      Lyndon Seitz
      February 1, 2016 at 7:23 am

      Thanks for the feedback Cliff. We update our reviews every 6 months we are due for a new one soon. We will update the post when we are donne

  39. Reply Private@mailinator.com'
    Private, private
    January 16, 2016 at 6:45 am

    I raised a question with them, and being as it was saturday, decided to try on their live chat, instant response, and over a few minutes they answered all my questions efficiently and clearly.
    By the time the live chat was finished, i got the email reply too. Pretty damn good for a saturday, I will be using them based on that.

    • Reply
      Lyndon Seitz
      February 1, 2016 at 7:41 am

      Hi, That’s great to know!

  40. Reply imfaisal@gmail.com'
    Faisal
    January 3, 2016 at 12:59 pm

    Wanted to comment on the customer service. I just had a chat with a live agent on Sunday evening regarding a deal. I was offered a solution and the issue was addressed promptly. I think since publication of this review (which I found to be helpful), they must have improved their customer service (e.g., now the money back is for 30 days). I cannot comment on the speed yet as I have not used it extensively yet (I am a new customer).

  41. Reply marauder30@yahoo.com'
    Nick
    January 2, 2016 at 9:55 am

    I wasn’t very impressed with some of NordVPN‘s features and service. Service is cheap, but you get what you pay for in this case. Speeds are ridiculously slow. Customer service doesn’t exist. No option to cancel service on your account options page. Terms of service says “You have a right to cancel your account at any time by contacting us.” Too bad they don’t even give you a phone number to cancel service, you have to use a form on their Contact Us page (the email support referenced in this review) and I am still waiting on a response. I guess if I don’t hear back in a reasonable amount of time I will have to cancel my credit card to avoid being charged again? This is a dirty way of treating your customers. Avoid NordVPN at all costs.

  42. Reply david.hanson@hansonlead.com'
    David
    December 5, 2015 at 10:07 pm

    I have been using NORDVPN for over 6 months through Tunnelblick. While its usually fast both in connecting to the server and browsing the web, it can also take some stake to connect to your favourite servers at times. I´d say my experience is rather frustrating with NORVPN. The biggest problem comes when you believe you have “green connection”, as it is painted in Tunnelblick connection interface, meaning your´re safely connected to your favourite server, and then further you discover that your ass is actually visible to anyone. This is one thing, you just can´t relay on NORDVPN. The next thing you´ll find out is that servers/connections crash rather often, once the connection to the server is down you are greatly exposed, and that is the end of the whole purpose. I am int he search for something more reliable. Good look with NORDVPN.

  43. Reply james.lofamia@gmail.com'
    James
    September 17, 2015 at 2:25 am

    Better stay away with NordVPN. Servers are very unstable, having technical issues every month, most servers are always down almost 80% of them, 70% of the time speeds are very slow like you’re in a dial-up. Customer service representatives are completely useless, responses are from canned response (scripted). Technicians are stupid, could not even make the servers stable for a whole month.

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