NordVPN Review 2017

The World's Most Advanced VPN at 72% Discount

Exclusive Offer - Get 72% off for a 2 year subscription plan.

$3.29 $11.95
Summary:

This time around I reviewed NordVPN to see how their software and service compared to some of the greats.

Pros:

  • ultra secure, with lots of options
  • great user-friendly software
  • 5 simultaneous connections
  • referral program for discounted service

Cons:

  • slow, unreliable support
  • limited refund policy
  • slow connection

Overall Score:  85/100

8.5 Total Score
NordVPN Review

8.5Editor's score
Support
8
Speed
6
Privacy
10
Usability
10
Value
10
5.8User's score
Support
4.5
Speed
5.5
Privacy
6.6
Usability
7
Value
5.7
Add your review  |  Read reviews and comments

There were some pretty significant drawbacks to NordVPN, despite them having such great software. In the end, their support just couldn’t compare to some of the better ones like Express VPN.

The World's Most Advanced VPN at 72% Discount

Exclusive Offer - Get 72% off for a 2 year subscription plan.

$3.29 $11.95

To get NordVPN, sign up here:  NordVPN

————————

Get NordVPN VPN Now

In an increasingly digital world, online security has never been more important.

As we all access everything from bank statements to family photos, our information is passing over primarily unsecured networks, leaving our data open, exposed, and easily stolen.

With identity thefts rates continuing to rise, now is the time to start taking our online security more seriously.

Many people have turned to VPNs as a simple way of keeping their information secure and their connection private.

By using this encrypted tunnel for their web traffic, users can protect their privacy and have a truly anonymous and secure connection.

VPNs also have the added benefit of getting you through content blocks and restrictions, which is no doubt a lot of the reason behind their recent rise to popularity.

Using simple software that blocks your IP address and assigns you a new one when you’re routed to a secure server.

You can appear to accessing the internet from anywhere in the world, and geo-restrictions are totally ineffective.

With so many options on the market and technical jargon to sort through, it can be mind-numbing trying to find one that is going to actually have a fast connection, and not cost you an arm and a leg.

Here I’ll go through each selling point of a VPN, and give you an idea of what you should expect when you sign up for a service plan.

We’ll also take a closer look at NordVPN, and see how they stack up in this weeks’ review.

 

Will NordVPN Work on My Operating System?

The easiest way to start narrowing things down a bit when you’re shopping for a VPN is ruling out the ones that aren’t compatible with your operating system.

Keep in mind that you can usually use a VPN on more than one device, so you’ll want to make sure it’s going to work on all of them.

NordVPN is compatible with most operating systems, including Mac, iOS, Windows, and Android – the only one that’s really missing here is Linux.

Rating:  4/5 – Works on most operating systems

 

Get NordVPN VPN Now

 

 

What Kind of Features Does NordVPN Have?

The features a VPN offers are their real selling points, and there’s a lot of differentiation here.

I’ll go through each one and explain what they mean, and what you should expect from the really great VPNs. Then we’ll take a closer look at NordVPN and see how they do in each category.

 

Feature #1: Multiple Connections

This feature refers to the number of simultaneous connections a VPN allows under one account.

It’s nice to be able to connect more than one device at a time without having to sign up for an additional service plan. I wouldn’t settle for anything less than two connections.

Okay, NordVPN definitely takes the cake in this category – they allow a whopping five simultaneous connections under one account – no extra charges. Folks, it doesn’t get much better than that.

Rating: 5/5 – Five connections per account!

 

Feature #2:  Money Back Guarantee

This feature doesn’t need much explaining, but it doesn’t hurt to reiterate – only sign up for a VPN that’s willing to give you a refund.

The thing is, marketing can be misleading, connection speeds can be exaggerated, and it can all add up to you being stuck with a VPN that just, well, sucks.

Look for at least a one week refund policy, and make sure it covers more than just technical issues, so you can cancel for bad customer service as well.

NordVPN’s refund policy is pretty restrictive.

You only get 72 hours to claim a refund, and when you do, you can’t get your money back unless you’re absolutely unable to make the service work on your device.

So if you have problems, and NordVPN fixes it, but a few days later you have issues again, you’re just out of luck. Bummer.

Rating:  1/5 – No ‘guarantees’ with this refund policy

 

Feature #3:  Number of Servers

The number of servers a VPN has to offer can really impact the quality of your connection, so make sure there are enough to support a fast connection.

Also, you need to make sure there are a few server located in your region, so that the connection is as reliable as possible.

All in all, I would make sure any VPN you sign up with has at least 50 servers around the world to choose from.

NordVPN has a great selection of servers, with 80 locations all over the world. There’s a nice variety of locations too, so no matter where you are you should have no trouble at all connecting.

Rating:  5/5 – Large network of servers

The World's Most Advanced VPN at 72% Discount

Exclusive Offer - Get 72% off for a 2 year subscription plan.

$3.29 $11.95

Feature #4:  Referral Program

A referall program isn’t a feature you’ll see very often, but it’s a nice perk nonetheless, so keep your eyes open for this money saving feature.

Some VPNs will actually pay you or reward you with free service for recommending their products to new customers.

I was pleasantly surprised to see that NordVPN actually does have a referral program.

Users can get 20% off their service, or a credit of equal value on their account, when they get a friend to sign up with NordVPN.

Rating:  4/5 – 20% discount for referrals

 

Feature #5:  Data Logging

Data logging is the unpleasant practice of keeping records of users’ internet activity. Since the whole point of a VPN is to protect your privacy, it’s the last thing any VPN provider should be doing.

I like NordVPN’s data logging policy. Not only are they strictly anti-logging, but they even make it so your connection is anonymous and untraceable on their end

This takes them off the hook for handing over your  information or IP address to law enforcement if they come calling.

Rating:  5/5 – Truly private connections

 

Feature #6:  Bandwidth

Bandwidth refers to the data capacity of the server, and it can have a major impact on the quality of your connection.

Most VPNs don’t put caps on their users’ bandwidth, so make sure that the one you choose offers nothing less than unlimited bandwidth on all of their connections.

That’s how it is with NordVPN – you get unlimited bandwidth on ALL of your device connections. That’s right, all five of them, no caps whatsoever. Top that.

Rating:  5/5 – Unlimited bandwidth on all devices

 

Get NordVPN VPN Now

 

How Secure Is It?

While a lot of people use VPNs primarily to get around content blocks, the name of the game here is really security.

VPNs provide an encrypted tunnel for a secure connection, which means hackers and government surveillance organizations are kept out of your connection, and your data is truly private.

There are two basic standards for encryption with VPNs – 128 and 256 bit. The latter of the two is definitely the strongest, and should at least be an option with the VPN you choose.

Speaking of options, the VPN you decide to go with should also allow you to adjust your encryption and security protocols, to optimize your connection for speed versus security.

While an encrypted connection is no doubt more secure, it can also slow down your connection a hair, so it’s nice to be able to adjust it.

NordVPN is one of the more thoroughly secure VPNs I’ve ever seen.

Not only is their encryption standard the incredibly secure 256 bit grade, but they even have a double encrypted connection available on their Austrian server.

Their software also has a kill switch app built in that you can add programs or apps to.

What this does is automatically disable the connection on these apps if the and when the VPN ever fails, so your data is never left unprotected without your knowledge.

Plus, you can also optimize your connection between TCP (for security) or UDP (for speed), depending on what’s most important to you.

Rating:  5/5 – Secure and customizable protection

 

Get NordVPN VPN Now

 

What’s the Set Up Process Like?

Since not everyone has ever heard of a VPN before, let alone actually used one, it’s important that the set up process is fast and easy.

Some VPNs require you to really jump through some hoops to set them up – manually configuring connections, messing with zip files – it’s just a mess.

Look for a VPN that has a basic download and install set up procedure that’s completely automated.

With NordVPN that’s exactly what you get. Just go to their website and download the software package that’s compatible with your operating system.

Run the installation wizard, and you’re ready to rock.

Rating:  5/5 – Doesn’t get easier than this

 

Get NordVPN VPN Now

 

Is it Easy to Use?

Once you get the VPN installed, it should be simple to connect. If you have to dive back into your network connections settings all the time, the software isn’t doing its job.

I particularly enjoyed NordVPN’s software. For one thing, it’s nice and simple. The settings are clearly accessible, but tucked out of the way.

Setting up the kill switch app is a breeze, and switching between TCP and UDP is as simple as clicking a button on the main dashboard.

My favorite part about NordVPN’s software is that the server list also includes a current bandwidth usage meter for each location.

This allows you to choose a server with the most available bandwidth for the fastest connection possible.

Rating:  5/5 – User friendly, brilliant features

 

Logging In

Logging in with NordVPN is incredibly simple, and only has to be done once. When you set up the software, type in your credentials, select the remember-me option, and never worry about it again.

 

Changing Servers

Switching servers is also incredibly easy, and something that is really made more effective by the live usage meters listed next to each server. Just disconnect, and pick another one that has a bit less traffic on it for a faster connection.

 

Get NordVPN VPN Now

 

What If I Need Help?

Customer support is a huge part of the deal with VPNs, and there are very few companies out there that actually realize that.

Just like with cell phone service or an ISP, you’re paying for a digital service, so there needs to be a high degree of accountability to the customer.

Otherwise, you’re left in the dark with a product that doesn’t work, and no one to help.

 

24/7 Support?

The best indication of whether a company’s customer support is going to be there when you need them is definitely whether or not they are 24/7.

Having to wait over a holiday weekend, or even just until the next morning won’t do you much good if you’re unable to connect.

Unfortunately, 24/7 support wasn’t an indication of response speed with NordVPN (as you’ll see in this next section). However, their department does claim to be round the clock.

Rating:  2/5 – Claims to be 24/7…

 

Channels

With more ways to get in touch with customer support comes a better chance of getting a fast response. Live chat or phone support options are the best, and most VPNs offer at least e-mail support.

With NordVPN you get the live chat feature on their website, plus e-mail support. Though I didn’t have very good luck with their live chat, it is there.

Rating:  4/5 – Live chat and e-mail support

 

Customer Support Test

To really get a feel for just how good NordVPN’s customer support was, I ran a few tests on them.

I wanted to see how fast their response times were, and how effectively they answered my questions the first time around.

I made sure to contact them both during peak and off business hours, to give them a fair shake and see how their service varied.

 

E-mail Support Test #1 – Tuesday/10:42 p.m.

My first inquiry to NordVPN went out later on a Tuesday night through their e-mail support system. I was completely shocked at how long it took to get a response – over 24 hours.

They managed to answer my question okay enough, but geez, not the fastest service I’ve ever received.

Result: 25 hours 18 minutes

Rating:  2/5 – Extremely long wait

 

E-mail Support Test #2 – Wednesday/9:03 a.m.

I was hoping to have better luck with NordVPN’s support with my next inquiry. Maybe that first one was a fluke? Sadly, it wasn’t. I got a response a little bit faster, but it still took almost 15 hours!

Result: 14 hours 57 minutes

Rating:  2/5 – Slow support

 

Live Chat Support Test #1 – Tuesday/10:47 p.m.

I thought for sure that NordVPN’s live chat support would be better than their e-mail support. I mean, it’s live, right? Wrong.

I got the ‘Leave a message’ prompt when I opened the chat window, and basically ended up having to leave them an e-mail message. Over 24 hours later, I finally got a response.

Result: 25 hours 13 minutes

Rating:  0/5 – Nothing live about this chat

 

Live Chat Support Test #2 – Wednesday/9:01 a.m.

Again, I had high hopes for the live chat feature. I thought maybe I had just caught them during a break or something (even though it is supposed to be 24/7 support).

Again though, I was greeted with the offline chat message, and wound up waiting about 15 hours to hear back.

Result: 14 hours 59 minutes

Rating:  0/5 – Chat is always offline

 

I asked about the reason for the long waits, NordVPN informed me that they were doing maintenance at the times that I requested support, and that was the reason for the exorbitant waits.

Nowhere on their website did I find a message that indicated their support would be temporarily down.

It could just have been a bit of rotten luck with the timing, or it could have been a total fib on their part. Either way, these are the facts, and NordVPN failed the support test miserably.

Overall Support Rating:  4/20 – Slow and unresponsive support

 

Get NordVPN VPN Now

 

How Fast is NordVPN?

One of the biggest things that VPN customers want to know about is how fast the connection is – and understandably.

If you’re using a VPN to stream American Netflix or download music, you need a connection that can keep up.

I ran two speed tests, one on NordVPN, and one with my standard home connection, to see how NordVPN’s connection speed compared.

nordwo

Without NordVPN

 

nordw

With NordVPN

What I’m typically used to seeing here is a download speed difference of no more than 2 Mbps, with the VPN being the slower of the two.

This test was done on a local server with a 50% bandwidth usage, and was still only half as fast as my standard home connection.

Rating:  2/5 – A lot slower than standard connection

 

Get NordVPN VPN Now

 

How Much Does NordVPN Cost?

Finally, the cost of a VPN is usually the make it or break it part of the decision making process. Since there are so many VPNs out there to choose from, prices are nice and competitive.

I would never pay more than $13 for a VPN, regardless of how good they are.

nordc

NordVPN is extremely affordable, with monthly rates starting at just $8.

The prices then continue to go down from there as you purchase more service, going as low as $4 per month for a year of service.

Rating:  5/5 – Doesn’t get much cheaper than this

The World's Most Advanced VPN at 72% Discount

Exclusive Offer - Get 72% off for a 2 year subscription plan.

$3.29 $11.95

 

The X Factor

The X factor has a lot to do with how a company presents themselves – their marketing style, the professionalism of their website.

Remember, you’re handing over payment information to these people, so you need to make sure they’re running a legitimate business, and they they’re worth your hard earned cash.

With NordVPN, their site was very professional, and all of the information was laid out really well.

They did a great job of explaining their service’s features, and it was all just very professional and clean looking.

The only thing that really turned me off was their double encryption feature, where they make no mention of the limited servers available with that service.

It’s not something that is done on every server, and that wasn’t mentioned anywhere on their site.

Rating: 6/10 – Not the most honest advertising

 

Get NordVPN VPN Now

 

Conclusion

We covered a lot of ground there with NordVPN, so let’s do a quick recap and see how they did.

Pros:

  • works with most operating systems
  • up to 5 connections
  • unlimited bandwidth
  • large server network
  • no data logging
  • great referral program
  • ultra secure connection
  • incredibly easy set up
  • user-friendly software
  • live server usage displays
  • low monthly rates

Cons:

  • not compatible with Linux
  • limited refund policy
  • slow, unreliable support
  • live chat is never available
  • slow connection
  • misrepresentation of some features

Overall Score:  85/100

While there were some really awesome parts of NordVPN, and it was a great service overall, there were some parts to their service that lost them major points.

Their customer support really tanked their score, and their slower connection coupled with a pretty crummy refund policy just didn’t sit well with me at all.

With any luck you’re one savvy shopper now, so take this information and use it to make the best deal you can on a VPN.

Remember, there’s no need to settle – there are plenty of fish in the sea.

The World's Most Advanced VPN at 72% Discount

Exclusive Offer - Get 72% off for a 2 year subscription plan.

$3.29 $11.95

To get NordVPN, sign up here:  NordVPN

To see the highest rated VPN that scored a 97/100, click here:   Express VPN.

Lyndon Seitz News maker and gatherer. Editor-in-Chief of Secure Thoughts.

22 Comments
Show all Highest Rating Lowest Rating Add your review
  1. Reply james.lofamia@gmail.com'
    James
    September 17, 2015 at 2:25 am

    Better stay away with NORDVPN. Servers are very unstable, having technical issues every month, most servers are always down almost 80% of them, 70% of the time speeds are very slow like you’re in a dial-up. Customer service representatives are completely useless, responses are from canned response (scripted). Technicians are stupid, could not even make the servers stable for a whole month.

  2. Reply david.hanson@hansonlead.com'
    David
    December 5, 2015 at 10:07 pm

    I have been using NORDVPN for over 6 months through Tunnelblick. While its usually fast both in connecting to the server and browsing the web, it can also take some stake to connect to your favourite servers at times. I´d say my experience is rather frustrating with NORVPN. The biggest problem comes when you believe you have “green connection”, as it is painted in Tunnelblick connection interface, meaning your´re safely connected to your favourite server, and then further you discover that your ass is actually visible to anyone. This is one thing, you just can´t relay on NORDVPN. The next thing you´ll find out is that servers/connections crash rather often, once the connection to the server is down you are greatly exposed, and that is the end of the whole purpose. I am int he search for something more reliable. Good look with NORDVPN.

  3. Reply marauder30@yahoo.com'
    Nick
    January 2, 2016 at 9:55 am

    Avoid NordVPN if at all possible. Service is cheap, but you get what you pay for in this case. Speeds are ridiculously slow. Customer service doesn’t exist. No option to cancel service on your account options page. Terms of service says “You have a right to cancel your account at any time by contacting us.” Too bad they don’t even give you a phone number to cancel service, you have to use a form on their Contact Us page (the email support referenced in this review) and I am still waiting on a response. I guess if I don’t hear back in a reasonable amount of time I will have to cancel my credit card to avoid being charged again? This is a dirty way of treating your customers. Avoid NordVPN at all costs.

  4. Reply imfaisal@gmail.com'
    Faisal
    January 3, 2016 at 12:59 pm

    Wanted to comment on the customer service. I just had a chat with a live agent on Sunday evening regarding a deal. I was offered a solution and the issue was addressed promptly. I think since publication of this review (which I found to be helpful), they must have improved their customer service (e.g., now the money back is for 30 days). I cannot comment on the speed yet as I have not used it extensively yet (I am a new customer).

  5. Reply Private@mailinator.com'
    Private, private
    January 16, 2016 at 6:45 am

    I raised a question with them, and being as it was saturday, decided to try on their live chat, instant response, and over a few minutes they answered all my questions efficiently and clearly.
    By the time the live chat was finished, i got the email reply too. Pretty damn good for a saturday, I will be using them based on that.

    • Reply
      Lyndon Seitz
      February 1, 2016 at 7:41 am

      Hi, That’s great to know!

  6. Reply draka2008@live.ca'
    Cliff
    January 25, 2016 at 8:26 am

    Well, I thought service had improved as well since they upgraded their software. Now you just pick a country and you connect to the best server available I have used it maybe three times this month but today was impossible. Of the 12 servers in Canada, only 2 were functioning at high capacity. I could not connect at all. When I talked to them, I got the same old bs about tap and restarting your computer.
    If you want a vpn that works like a coin toss and is cheap and unreliable this is the one for you. I can’t wait until my contract expires.

    • Reply
      Lyndon Seitz
      February 1, 2016 at 7:23 am

      Thanks for the feedback Cliff. We update our reviews every 6 months we are due for a new one soon. We will update the post when we are donne

  7. Reply eggzoneredzone@gmail.com'
    John
    October 22, 2016 at 10:24 pm
    3.6
    Support
    60
    Speed
    80
    Privacy
    80
    Usability
    70
    Value
    70

    NordVPN is perfect for me. It have SOCKS5 servers that i can setup in bittorrent. Any US servers are fast 50 Mbps and servers that are close to me are fast as my bandwidth. Sometime client and server are unstable but NordVPN keep working with it. Support are ok, takes 1-24 hours to respond, but it seems they are not happy with my ideas or requests.

    The reason why NordVPN is very slow because your hardware can’t handle 256-bit encryption. Update your BIOS and network drivers. If it doesn’t help, use PPTP instead…

  8. Reply bill@gmail.com'
    Bill
    October 27, 2016 at 4:17 pm
    2.8
    Support
    20
    Speed
    40
    Privacy
    80
    Usability
    80
    Value
    60

    I have been using there 3 day free trial. Had a number of questions I sent in via email. Initially the response was relatively prompt, and I stress the word ‘relatively’ (still took more than 12 hours). And there were a few emails that I received with a couple of hours. The last two email enquiries I have made have been atrocious in response time. Sent in a question oct 25 and am still waiting for a response. Sent in another comments saying that their customer service was poor and that I would most likely not purchase anything, and still no response. Will look else whee

    + PROS: Seems secure but only tried 3 day free trial. Not even sure if I have it set up properly. Could not get any more answers from them.
    - CONS: Terrible customer support. It almost felt like they answered the first few questions, and then felt like it was too much of a nuisance to respond.
  9. Reply 3b291791@opayq.com'
    Kevin
    November 14, 2016 at 2:14 am
    4.4
    Support
    80
    Speed
    80
    Privacy
    100
    Usability
    90
    Value
    90

    Used the couponcode 70offyear to get 70percent discount. Works great so far. Enjoy!

    + PROS: Cheap with couponcode (70offyear) good privacy fast
    - CONS: none
  10. Reply illuvitar11@yahoo.com'
    Billy
    November 16, 2016 at 4:23 pm
    0.7
    Support
    10
    Speed
    30
    Privacy
    10
    Usability
    10
    Value
    10

    I have been using Nord VPN for about 3 months now. Customer service is non existent. Out of ten emails I have sent only the first 2 were ever responded to. Privacy is questionable at best. The reason being is you will be kicked off your VPN connection every 5-30 minutes. Any security/privacy you thought you had is gone! So if security/privacy is a concern Nord is not an option for you.

    Live chat is no longer an option they provide. Just as well as when I talked to a guy named Mike he was completely inadequate at solving any issue I had. You could tell that he was just copy and pasting responses. In fact I don’t think Mike actually existed. I think he was a BOT.

    Usability is a crap shoot. You will need to setup many different connections. At least 20. You will have to find the one that is working at that time and hope that you stay connected which will lead to further disappointment.

    Value? I cant find anything that could be considered value in this service. Not even for $3 a month.

    + PROS: Cant really find one pro for Nord VPN. Avoid it like the plague!
    - CONS: 1. No customer service. 2. Randomly intermittent connection rendering security/privacy unachievable. 3. A need for 20 different server connections to find bandwidth or even connect for a maximum period of 30 minutes before your booted from the connection.
  11. Reply jacques.hadit@yopmail.com'
    jacques
    November 18, 2016 at 10:13 pm
    4.9
    Support
    100
    Speed
    90
    Privacy
    100
    Usability
    100
    Value
    100

    One of the best offer of the VPN market

    + PROS: Off Shore based Speed, Very reliable (got no disco in 6 months) Very simple to use not expensive
    - CONS: None
  12. Reply NotGivingAwayRealEmail@maildrop.cc'
    Matt
    December 1, 2016 at 7:50 pm
    4.5
    Support
    50
    Speed
    100
    Privacy
    100
    Usability
    100
    Value
    100

    I really don’t know what everyone is on about the connections cutting out constantly or speeds being low. I’ve been using Nord for about half a year, and it works fantastic for me. Even when accessing servers in America from New Zealand I was getting between 20-60mbps upload and download. I’ve had it disconnect maybe a handful of times on me. However I stay connected 24/7/356, so these occasional outages are manageable. Their kill switch is amazing, and very useful. Keeps me from having to mess around creating my own kill switch with a script. I contacted customer service once, and got an email back the next day… so not too bad IMHO. I think most user issues come from improperly setup systems or issues other than the VPN provider.

    + PROS: Super fast, even across the world Pretty good stability Cheap Strong privacy measures
    - CONS: Not 100% reliable (use the kill switch) Encryption algorithm is stressful to under-powered machines
  13. Reply sandyspain@gmail.com'
    Sandra Wild
    December 9, 2016 at 2:31 am
    0.3
    Support
    10
    Speed
    0
    Privacy
    10
    Usability
    10
    Value
    0

    I wish I had read these comments before I had paid $59 for a two year subscription on Black Friday. I wanted a VPN to watch BBCiPlayer and ITV Player in the UK and can not connect to either of them. I have sent numerous emails to them-they even opened a ‘ticket’ on my problem but 6 DAYS later I have not heard a thing. I have told them that I want my money refunded but guess what-haven’t heard a thing. It is disgusting customer service and I would advise anyone to steer clear of this company.

    + PROS: Nothing
    - CONS: Everything
  14. Reply customer@nordvpn.com'
    Mike Hunt
    December 10, 2016 at 4:52 pm

    NordVPN customer service sucks and it’s as bad as comcast. They lie cheat and steal. I will not use them again.

  15. Reply marvin696969@hotmail.com'
    john
    January 2, 2017 at 3:10 am
    0.5
    Support
    10
    Speed
    10
    Privacy
    10
    Usability
    10
    Value
    10

    nord vpn claims to be the best but the truth is it actually doesnt hide your ip like everyone thinks…. if you simply type whats my ip into google while running the crappy coded software and run a torrenting program at the same time which is why half the world wants a vpn, you will find it will reveal your genuine ip and put you at risk!!! should you try to contact them about this issue they will ignore you and another thing about the poorly coded crap is it slows your pc completely!!! I SUGGEST ANYONE THINKING OF BUYING THIS CRAP TO LOOK ELSEWHERE!!!

    + PROS: useless
    - CONS: useless
  16. Reply jeromebrassard@hotmail.com'
    J.B.
    January 16, 2017 at 6:34 am

    Worst customer service ever. Subscribed and cancelled the same day, 1 hour apart. We are now 10 days later, still no confirmation of cancellation and no refund. They say it might take another few weeks! It takes them forever to respond to my emails and they say it is because of my bank that the takes so long… bullsh*t! But it took them only one day to charge my mastercard! Scammers! These people don’t deserve your money, take your business elsewhere!

  17. Reply nexom@rocketmail.com'
    Marco
    March 10, 2017 at 10:54 am
    1.4
    Support
    0
    Speed
    10
    Privacy
    50
    Usability
    70
    Value
    10

    I subscribed to NordVPN a couple months ago, reading some (copywrited) reviews. Since then I’ve experienced speed performances, and some security problems from the NordVPN client. Usually download/upload speeds are very low, expecially during daytime, averaging a few kbps (tried several OS, routers, ISP services, VPN servers, etc. – the hundreds of NordVPN servers located in Europe just seem configured identically). At times speed gets faster, but it’s a matter of a few seconds. I submit they’re limiting bandwith because of limited resources available. During the night most times (not always) speed get much higher (still with many spikes).
    In the morning speed gets so slow that it’s impossible to open even the simplest HTML page: it goes timeout. So, it might even happen that NordVPN’s client loses connection from his server, and suddenly You’re left unprotected.

    + PROS: Low price Nice looking client software
    - CONS: Very slow (bandwidth limitation ?) Can't use P2P, Video streaming, or anything demanding
  18. Reply grtpenhv@sharklasers.com'
    Pat
    April 5, 2017 at 11:45 pm
    2.2
    Support
    0
    Speed
    20
    Privacy
    60
    Usability
    100
    Value
    40

    I’d tend to agree with the a lot of the items (i.e. the poor reviews) given above. The service is indeed slow. Until recently it did not seem to hide one’s IP address, though that issue seems to be fixed now. I’m reserving the right not to give it 5 stars for privacy as for a long time this wasn’t working……and who knows, it might stop working again.

    + PROS: Nice user interface
    - CONS: Very slow speeds Until recently, it did not seem like it hid the IP/DNS of the user (but that is fixed now).
  19. Reply lolcert@amail.club'
    LolCert
    May 15, 2017 at 2:09 am
    5
    Support
    100
    Speed
    100
    Privacy
    100
    Usability
    100
    Value
    100

    Really reliable good service. Have minimum impact on speeds with high encryption. Supports up to six devices, apps for all os.

    + PROS: up to 6 devices double VPN TOR US Netflix and other streaming reliable connections (no drops) low speed reduce 24/7 support via live chat
    - CONS: -
  20. Reply nicole2017@tutanota.com'
    me
    July 21, 2017 at 5:42 pm
    5
    Support
    100
    Speed
    100
    Privacy
    100
    Usability
    100
    Value
    100

    never had an issues. works excellent including customer service . . don’t know what everyone else is complaining about. maybe its YOU 🙂

    + PROS: everything
    - CONS: none

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