MONI at a Glance
MONI has a reputation within the home security industry for strong customer service and a knowledgeable staff. All MONI agents are professionally trained and qualified to deal with security issues. The company’s rates are reasonable, though some fees are unusual by industry standards.
- CSAA certified security operators
- No fees for equipment and installation
- Pet-sensitive motion sensors
- Possible rate increase after 12 months
- Only long-term contracts available
- Extremely high activation fee
There are three different monthly plans to choose from when working with MONI:
The basic $19.99 package is a landline service, while the other two packages are cellular-based. We recommend cellular-based security options for fail-safe security. Plus you won’t receive the home automation features with a landline-based package. This plan comes with a color touchscreen keypad, door and window sensors, keychain remote, and medical monitoring. Other sensors are available at an additional cost.
The Connected package costs $29.99 and includes all the Core components along with local weather alerts and an indoor video camera option (additional cost).
Finally, the $39.99 package includes the indoor video camera and home automation that offers live and recorded video footage, and smartphone/voice control over your home’s automation.
MONI is notable for charging no equipment or installation fees. This is a tremendous saving that can amount to several hundred dollars depending on the competitor you are comparing them to.
The downside to these packages is that MONI only offers long 3-5 year contracts. After the initial 12 months of service, MONI can increase your monthly fee by $20. The grounds for making such an increase are not particularly clear, and it seems like a rather one-sided aspect of the contracts. Furthermore it should be noted that although there is no installation fee per se, there is a $149 activation fee, which is much higher than average.
MONI provides a wide range of sensors and detectors for their customers. Some of the monitors include:
- Fire protection
- CO2 detectors
- Medical alerts
- Indoor and outdoor security cameras
- Motion detectors
- Freeze and heat sensors
- Flood detectors
Event and Trigger Response
Event triggers work the same way most full-service security solutions do. When an alarm is triggered, the security operator will attempt to contact you. You can be reached via email, SMS, or phone call and can respond in whichever method is most convenient for you. If insufficient or no responses are received, MONI will contact the local authorities and send help immediately.
Remote Management and Surveillance
With the Connected and Comprehensive packages, MONI lets you monitor and control your home security system remotely from your mobile device or computer. Features include remote door locking, thermostat adjustments, light control, device control, and home appliance management.
Other Cool Features
MONI is known for having top-of-the-line equipment, and their mobile app is also regarded as one of the best in the industry. Additionally, this home security solution offers features such as:
- False alarm protection: This feature is unusual among home security companies and incredibly useful. MONI will protect you for up to two false alarms per year and even cover costs up to $50 for false alarms that lead to a police response.
- Medical alert packages and equipment designed specifically for medical emergencies
MONI systems are either wired or wireless (or a combination of both). Wired systems will be installed by a professional technician. And while the wireless systems don’t require a technician, MONI will send one over to help walk you through the configuration process and settings.
Another nice benefit MONI offers their customers is a moving fee waiver. If the customer has been with MONI for a year or more and is up to date on their payments, MONI will transfer their contract to the new location free of charge. Additionally, homeowners have the right to extend their current contract for 24 months, pay off the remainder of their contract, or transfer the current contract to the new owners.
MONI offers customers a lifetime warranty. That, in addition to their moving deal and false alarm protection mentioned above, makes this company a generous offer. All equipment is manufactured by either GE or Honeywell, so you are getting quality products from the start.
MONI’s customer support is available 24/7, meaning they can answer questions or assist in troubleshooting at any time, day or night. They can be reached via a toll-free telephone number, or via the online contact form found on the website.
MONI has a decades-long, positive reputation in the security industry, and offers competitive technology that stands out. Their monthly rates are higher than some competitors, but may be worth paying depending on your needs.