8th May 2015
Today I reviewed VPN Unlimited, to see how they compared to some of the competition out there.
- fast connection
- low monthly rates
- up to 5 connections
- unlimited bandwidth
- bad customer service
- security is questionable
Overall Score: 67/100, which is much lower than the 97/100 scored by our top rated VPN – Express VPN.
Overall, VPN Unlimited was really easy to use, but had some drawbacks, particularly where customer service was concerned.
To get VPN Unlimited, go here: VPN Unlimited
VPNs have quickly taken the internet by storm as one of the easiest ways to protect your online security.
More and more people are turning to this simple solution to protect their sensitive personal information, block surveillance attempts, and access any content they want anywhere in the world.
By blocking your IP address and encrypting your activity, VPNs give you a totally anonymous browsing session, and open up your access, completely bypassing regional content blocks.
This means that not only are you protected from hackers, but even government surveillance programs can’t see what you’re up to.
In addition, even if you’re somewhere like China or the UAE where a lot of content is blocked, with a VPN you get access to all of it.
The growing popularity of this service has spurred a number of new companies to join the fray, and the options can seem a bit overwhelming to someone new to the concept.
Here I’ll show you how to shop smart for the best deal around, while we take a closer look at VPN Unlimited to see how they compare to the competition. Let’s jump right in.
Will VPN Unlimited Work on My Operating System?
Okay, so the very first question you need to ask yourself when you’re looking at a VPN provider is will their software work with your devices.
Keep in mind that you access a lot of personal information on the go (online banking, eBay, etc.), so you’ll really want to be able to use it on both your home and mobile devices.
This is where VPN Unlimited is awesome, because their software is completely compatible with every major operating system out there – even Linux.
They have mobile apps for everything from iPhones to Droids, and great desktop software for Windows and Mac systems.
Rating: 5/5 – Interchangeable with all devices
What Kind of Features Does VPN Unlimited Have?
This is a pretty broad-sweeping category, but the features of a VPN are really what make them unique. The more they have, the higher they score with me.
I’ll detail what all of these terms mean to you, and what you want to look for in the very best services.
Feature #1: Multiple Connections
This refers to the ability to connect the VPN software to more than one device at a time. Why is this important?
Not only is it great for people that use both home and mobile devices (that’s about everyone these days), but it’s great for families that have a few people in the household accessing the internet.
VPN Unlimited is really awesome for people that use a lot of gadgets, because they allow up to five connections per account.
That means that for one service plan, you can use the connection on five different devices without paying for an additional plan.
Rating: 5/5 – Up to 5 connections
Feature #2: Money Back Guarantee
This one’s a feature we’re all pretty familiar with – if things go awry, is the company going to give you a refund? Hopefully it’s a feature you’ll never need, but it’s an important one to look for.
Not only can you get your money back if you need to, but it really holds the companies accountable to their customers, making them work harder for your satisfaction.
The details of their money back guarantee are quite difficult to find, but after a few back and forward conversations, I managed to find them. Their money back guarantee, which last for 2 full weeks, is buried in the terms and conditions of their parent company.
But, you can rest assured that it exists.
Rating: 5/5 – 2 week money back guarantee
Feature #3: Number of Servers
Servers are the hubs where all of the VPN providers route their users. The more they have to offer, the wider their customer distribution.
This is likely to impact the speed of your connection, and even the availability of the VPN.
The closer a server, the stronger and faster the connection is likely to be, so look for companies that not only have servers in your country, but at least 30 of them worldwide.
VPN Unlimited doesn’t have a ton of servers, just 24 worldwide. However, they do have them in the places that count, with the most open access to internet content.
Plus, their software has a setting that automatically selects the one that will offer you the best connection.
Rating: 3/5 – Not a lot of servers to choose from
Feature #4: Referral Program
While this isn’t the most common feature out there, some VPNs do actually offer free or discounted service to their customers that send more business their way.
Sure, it may not affect your service, but everyone loves a freebie. Unfortunately, this isn’t something you’ll get with VPN Unlimited.
While they have a program for people interested in being a part of their business, as far as referring customers to them, don’t expect any freebies.
Rating: 0/5 – No referral program
Feature #5: Data Logging
Since privacy is the name of the game with VPNs, you need to make absolutely certain that whoever you go with isn’t going to log any of your internet activity.
While it’s understandable to maintain IP addresses sometimes for tech support, and account information for billing purposes, but anything involving sites and services is strictly off limits.
True to the nature of their business, VPN Unlimited never logs or tracks any of their users’ activity, so your anonymity is guaranteed.
Rating: 5/5 – Completely anonymous browsing
Feature #6: Bandwidth
Bandwidth refers to the volume of data you can pass through a server, and the more you have, the smoother your connection is going to be.
Things like instant streaming and downloading are greatly affected by this, so make sure there aren’t any unreasonable limits that will keep you from your usual activities.
With all of their service plans, there are no restrictions on bandwidth.
VPN Unlimited gives you unlimited bandwidth, so you can stream and download as much as you want without worrying about hitting a cap.
Rating: 5/5 – Unlimited bandwidth
How Secure Is It?
Security is secondary only to privacy with a VPN, so make sure the one you’re using is airtight.
While every company brings a little something different to the table, what you’ll want to look for is 256-bit encryption, which is the strongest there is.
In addition, settings and features that protect your privacy in the event of connection failure are a big plus.
Again, I was unable to get in touch with VPN Unlimited’s customer service to verify a few details, and unfortunately the strength of their security is one of them.
Since they don’t run the OpenVPN program, I can only assume that they’re using the base encryption strength of 128-bit.
Don’t get me wrong this is still good, but there aren’t any VPN protocols to choose from, and very little information is given on their site about the security of their connection.
Rating: 1/5 – No telling how secure it is
What’s the Set Up Process Like?
Since a lot of people out there are still learning about VPNs and what they’re for (hey, no shame in that), it’s important that it all remain pretty user-friendly.
Software that’s easy to set up and frees you from manually configuring connections is what we’re looking for here. With VPN Unlimited, it’s exactly that simple.
Just go to their website and download the software that’s compatible with your operating system (or look for them in the app store if you’re on a mobile device).
Once you have it downloaded, run the installation wizard and log in.
Rating: 5/5 – Set up couldn’t be easier
Is it Easy to Use?
Once you get the software set up, you need to make sure you’re not going to have to jump through a bunch of hoops to use your new connection.
Bottom line, it should be as simple as selecting a server and hitting connect – anything more than that is a hassle you shouldn’t have to mess with.
VPN Unlimited’s software is super easy to use, and even features a tutorial that walks you through its features after the installation process.
Everything is laid out really well, and there isn’t an overabundance of options and features to confuse you.
Rating: 5/5 – Tutorial explains it all
Logging in to VPN Unlimited’s software is a snap.
One feature is that you can enable a setting that will either keep you signed in even after you’ve closed the program, or prompt you to enter your credentials each time for extra security.
Either way, you get to decide.
Changing servers is super straightforward. On the software dashboard with VPN Unlimited, there’s a simple drop down menu that you can see peruse to pick a preferred server location.
Switching servers doesn’t require you to disconnect from your current one either, so it’s a one step process.
What If I Need Help?
With online services, great customer support is an absolute must.
The bottom line is, you’re buying from a stranger somewhere out there in cyberspace, so it really helps to know that they’re there to help if you need it.
No doubt the most important part of assessing a VPN’s customer service is determining whether or not it’s 24/7.
There’s just nothing more frustrating than submitting endless support tickets and waiting for assistance, all the while not being able to use the product you’re paying for.
This wasn’t something that was specified on their site, but given the poor response (or lack thereof) from their customer service,
I’m going to say it’s a safe bet that VPN Unlimited’s support is definitely not 24/7. It looks to me like you’re lucky if you get a response at all, let alone within 24 hours.
Rating: 0/5 – Limited/nonexistent customer support
This refers to the ways you can get in touch with customer service, and the more channels they have, the better.
The most important one is definitely a live chat feature, since that will usually get you faster service. Then you want to make sure they have e-mail, and even phone support is a nice plus.
Unfortunately, there is no live assistance feature with VPN Unlimited – only e-mail support. While this is definitely better than nothing, it means that assistance is not going to be instantaneous.
Rating: 2/5 – Only e-mail support available
Customer Support Test
Well, here we go. What better way to see just how great customer support is than by trying it out myself? I put VPN Unlimited to the test by contacting their customer service a couple of times.
I wanted to see how fast they responded, and how helpful their service was altogether.
E-mail Support Test #1-Tuesday/9:28 p.m.
I decided to give VPN Unlimited’s customer service team my first inquiry around 9:30 at night.
I was hoping to get a response within 12 hours, but it’s now 36 hours later and I’ve still heard nothing back. Fail.
Result: No response
Rating: 0/5 – No service
E-mail Support Test #2-Wednesday/12:42 p.m.
I thought maybe I would have more success with this inquiry, and perhaps it would even draw VPN Unlimited’s customer service to my other inquiry.
However, no such luck. Once again, a full day passed, and I never heard anything back. I even sent a third request a few hours later, and still nothing!
Result: Still no response
Rating: 0/5 – Completely unresponsive support
Overall I was really disappointed with the quality of VPN Unlimited’s customer service. Not once did I get a response, even after 3 inquiries in a 24 hour period.
There was only one way to get in touch with them, and it wasn’t even a form I could fill out on their website – I had to copy and paste an e-mail address into my own e-mail account.
It was a total hassle, and very frustrating.
Rating: 0/10 – What customer support??
How Fast is VPN Unlimited?
It seems like everyone out there claims to have the fastest connection around, and it’s hard to know just how much truth there is to that.
To see for myself just how fast VPN Unlimited was, I ran a speed test on their connection and my own, to see how the two compared.
Without VPN Unlimited
With VPN Unlimited
Well, I was pretty surprised to say the least. Usually the connection with the VPN is at least a little bit slower due to the encryption, but with VPN Unlimited it was actually faster. Nice.
Rating: 5/5 – Faster connection with VPN
How Much Does VPN Unlimited Cost?
When it all comes down to it, cost can be the real deciding factor for a lot of customers.
Though the real value of their service can vary with the amount of features a company is offering with their monthly packages, there are plenty of fish in the sea – don’t settle for anything too pricey.
Anything above $15 a month is pretty well above average.
I really like the pricing model that VPN Unlimited uses.
They offer a ten day package for people needing temporary protection, and then incremental discounts as you purchase more and more of their service.
The base price is about $4 a month though, making them one of the lowest priced VPNs on the market.
Rating: 5/5 – Unbeatable prices
The X Factor
This final category is more of a feeling that anything else – just that general vibe you get from a company that either tells you if they’re shady scammers, or the real deal.
This is an entirely online service and industry, and things like advertising, quality of information, and even website design can do a lot to put you at ease with handing over a payment.
I really liked the professionalism that came with VPN Unlimited. Despite their poor customer service, they presented themselves and their product really clearly, and I never felt like I was being led on.
Their website is well designed and easy to navigate, and their software has a clear cut appearance that makes it both simple and slick.
The only real improvement they could make would be to be more upfront about their services, and have the features included with their service packages more clearly displayed.
Rating: 16/20 – Professional and well-designed website
So now you’ve got a general idea of what you can expect from a VPN provider, and hopefully you have a bit more confidence to shop smart for this service.
We put VPN Unlimited to the test – let’s see how they stood up:
- compatible with all operating systems
- up to 5 connections
- unlimited bandwidth
- no data logging
- easy set-up, with built in use tutorial
- simple to use software
- very fast connection
- low monthly rates
- slick, professional website
The not so good:
- no referral program
- limited servers to choose from
- can only reach support by e-mail
- unresponsive customer service
- security details are suspiciously absent
Overall Score: 67/100
VPN Unlimited definitely had some great selling points.
They also had some pretty severe drawbacks that would make me think twice before signing up for their service, especially given their poor customer service score.
In addition, I find it disconcerting that their website was completely lacking in any details at all about the strength of their security, and then that they scored so well on the speed test.
Typically the stronger the encryption, the slower the connection, so the fact that theirs was actually faster makes me worry about the strength of their security.